Hi, I’m
Jalisa Hill
Kansas City,MO
Summary
As a customer-focused professional with extensive experience in customer service roles, I excel in communication, problem-solving, and multitasking. Known for my empathy and efficiency, I am adept at managing multiple tasks simultaneously and completing them with high productivity. My specialized skills include conflict resolution, data entry, and customer relationship management, all of which contribute to ensuring positive and memorable experiences for customers. I am a hardworking individual, committed to excellence in customer service, time management, and creating positive outcomes for every customer interaction..
Overview
4
years of professional experience
Work History
Advanced Healthcare of Overland ParkOverland Park, KS
Certified Nursing Assistant
01.2024 - Current
Job overview
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
IRSKansas City, MO
Clerk
11.2021 - 10.2023
Job overview
- Organized and maintained filing systems for confidential documents.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
- Entered data into computer systems accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
St. Luke's Hospital of Kansas CityKansas City, MO
Certified Nursing Assistant
04.2020 - 06.2021
Job overview
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
Education
Penn Valley Community CollegeKansas City, MO
Some College (No Degree) from Nursing
Skills
- Customer service excellence
- Effective Communication
- Time management
- Team Collaboration
- Attention to Detail
- Problem-Solving
- Multitasking
- Database entry
- Customer Satisfaction
- Telephone Etiquette
- Active Listening
- Customer Communication and Empathy
- Information Security
- Administrative Support
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CNA - Certified Nursing Assistant
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteLanguages
English
Native language
Timeline
Certified Nursing Assistant
Advanced Healthcare of Overland Park
01.2024 - Current
Clerk
IRS
11.2021 - 10.2023
Certified Nursing Assistant
St. Luke's Hospital of Kansas City
04.2020 - 06.2021
Penn Valley Community College
Some College (No Degree) from Nursing
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