Jalisa Toney
Sumter,SC
Summary
Detail-oriented and reliable professional with over 5 years of experience in Customer Service and Administrative roles. Adept at overseeing multiple projects, supporting team objectives, and taking on additional tasks. Self-sufficient and dynamic approach to work with strong leadership and managerial skills. Skilled in building rapport with individuals from diverse backgrounds, excelling in written, observational, and verbal communication. Adaptable to diverse environments, prioritizing confidentiality and possessing a strong understanding of legal protocols. Seeking to drive success in a new opportunity.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Global Payments
Remote
11.2023 - 06.2025
- Handled high-volume inbound calls related to banking, credit card processing, and payment inquiries.
- Handled policy matters and escalations efficiently.
- Oversaw operations for VISA, Mastercard, and Mobile Wallet services.
- Informed clients about account types, avoidable fees, and waived fees.
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction and retention.
Legal Assistant / Receptionist
Clark Law Firm
08.2024 - 04.2025
- Answering high volume calls for the Law Firm, Scheduling Appointments, Greeting / Seating clients.
- Order office supplies
- Take messages
- Sort Mail/Receive packages
- Data Entry
- Housekeeping, Entrance/ Lobby area upkeep
- Collecting consult fees, file/record update.
- Providing policy and case information to appropriate users, Attorney referral, legal witness signature, etc
- Close files
Banking Customer Service Representative
Sykes Enterprises
Sumter Sc
05.2020 - 08.2022
- Addressed customer inquiries and suggestions with courtesy and professionalism.
- Handled customer telephone inquiries efficiently to reduce on-hold durations.
- Conducted follow-ups with customers to confirm resolution and satisfaction.
- Assisted customers with account inquiries and transaction processing, ensuring high satisfaction levels.
Customer Service Representative
Comcast
Remote
06.2016 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Sumter High School
Bachelor of Arts - Criminal Justice
Claflin University
Skills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Consumer banking
- Account servicing
- Analyzing data
- Problem resolution
- Call management
- Customer relationship management (CRM)
- Product and service solutions
Language
Spanish
English
Timeline
Legal Assistant / Receptionist
Clark Law Firm
08.2024 - 04.2025
Customer Service Representative
Global Payments
11.2023 - 06.2025
Banking Customer Service Representative
Sykes Enterprises
05.2020 - 08.2022
Customer Service Representative
Comcast
06.2016 - 01.2018
High School Diploma -
Sumter High School
Bachelor of Arts - Criminal Justice
Claflin University