Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Jalissa Pugh

Jalissa Pugh

Miami,FL

Summary

Dedicated hospitality professional with a strong ability to multitask in fast-paced environments. Passionate about providing high-quality service and building lasting relationships with clients and customers. Proficient in current trends and techniques, with excellent communication and time management skills. Committed to enhancing customer experiences and fostering loyalty through attentive service and support. Eager to transition into the aviation industry, with a goal of becoming a pilot. I am motivated to leverage my customer service expertise and strong work ethic to contribute positively to the aviation field while gaining the necessary skills and knowledge to achieve my dream of flying.

Overview

6
6
years of professional experience

Work History

Pool Server

Mondrian Hotel
06.2024 - Current

•Meet customers needs by providing excellent pool side service. While using my expertise knowledge on food and beverage.

Server

SLS
02.2022 - 06.2024
  • Fine dining server often meet and welcome customers
  • Take drinks orders, provide menus, and ensure that all their needs are met
  • Maximized food and beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
  • I provide excellent customer service and interpersonal skills to meet customer’s high expectations.

Waitress

105TEN
08.2020 - 08.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Assistant

Envy Salon
10.2019 - 07.2021
  • Greeted clients, assisting operations by performing shampoo's, appling glazes and blowouts
  • Pre-booked future appointments to increase repeat business
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Assistant

Artist House
04.2018 - 10.2019
  • As an assistant I participated in helping client achieve their dream hair by providing them shampoo's, appling glazes, and blowouts
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan
  • Developed new hair styling techniques to increase satisfaction and return customers.

Education

BBA - Hospitality

Chaplin School of Hospitality
Miami, FL
12.2023

Associate of Arts -

Westchester Community College
Valhalla, NY
06.2021

highschool degree -

Hendrick Hudson High School
Montrose, NY
06.2019

Cosmetology License - Cosmetology

PNW BOCES
Amawalk, NY
06.2019

Skills

  • Table setting and bussing
  • Menu presentation
  • Guest seating
  • Food running
  • Menu memorization
  • High-volume dining
  • Menu knowledge
  • Check payment processing
  • Buffet setup and takedown
  • Social skills
  • Product knowledge
  • Cosmetology principles knowledge
  • Innovative hairstyling techniques
  • Beauty tool sanitization
  • Outstanding customer service
  • Color composition
  • Customer consulting
  • Quick learner

Timeline

Pool Server

Mondrian Hotel
06.2024 - Current

Server

SLS
02.2022 - 06.2024

Waitress

105TEN
08.2020 - 08.2021

Assistant

Envy Salon
10.2019 - 07.2021

Assistant

Artist House
04.2018 - 10.2019

BBA - Hospitality

Chaplin School of Hospitality

Associate of Arts -

Westchester Community College

highschool degree -

Hendrick Hudson High School

Cosmetology License - Cosmetology

PNW BOCES
Jalissa Pugh