Jalita Myers-Ellis
Fort Walton Beach,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arrow Exterminators
Fort Walton Beach, USA
09.2023 - Current
- Customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support .
- Engaged in conversation with customers to understand needs, resolve issues and answer.
Front Desk Specialist
Vacasa
Fort Walton Beach, USA
03.2023 - 09.2023
- Providing Excellent Customer service this job was only seasonal
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted guests upon arrival and provided directions to their rooms or other areas of the hotel.
- Provided guest services such as answering inquiries regarding hotel amenities, services, and local attractions.
Remote Customer Service Representative
Vacasa
Fort Walton Beach, USA
02.2019 - 01.2023
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
The Home Depot
Fort Walton Beach, USA
03.2018 - 02.2019
- Cashier
Dispatcher/Scheduler
Multiband Direct Tv
Mary Esther, USA
01.2016 - 03.2018
- I was a dispatch agent than I transferred over to a reschedule agent
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Skills
- 3 Years remote customer service
- Customer service
- English
- Communication skills
- Scheduling
- Money handling
- Multi-line telephone operations
- Typing proficiency
- Researching
- Live chat support
- Credit card payment processing
Timeline
Customer Service Representative
Arrow Exterminators
09.2023 - Current
Front Desk Specialist
Vacasa
03.2023 - 09.2023
Remote Customer Service Representative
Vacasa
02.2019 - 01.2023
Cashier
The Home Depot
03.2018 - 02.2019
Dispatcher/Scheduler
Multiband Direct Tv
01.2016 - 03.2018
GED -
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