Jalitza Laboy
Kissimmee,FL
Summary
Patient Business Representative with background in hospital and healthcare settings. Experience includes facilitating patient admissions, handling billing and insurance matters, and coordinating with medical teams to ensure seamless care delivery. Strengths include strong interpersonal skills, problem-solving abilities, and knowledge of medical coding. Have contributed to improving patient satisfaction by streamlining administrative processes in previous roles.
Overview
7
7
years of professional experience
Work History
PATIENT BUSINESS REPRESENTATIVE
ADVENTHEALTH SPORTS MED & REHAB
Winter Haven, Florida
01.2022 - Current
- Experienced in using EPIC, collecting co-pays/co-insurances at time of service, scheduling appointments, answering calls, transcribing referrals, knowledgeable of medical terminology and icd-10 diagnosis codes.
- Strong communication skills, able to multi-task in a high patient volume environment, and excellent customer service orientation.
- Familiarity with HIPAA regulations and maintaining patient confidentiality.
- Consistently creating a positive work environment by being team-oriented and patient focused.
- Assisted patients with appointment scheduling and insurance verification processes.
- Facilitated clear communication between medical staff and patients regarding services offered.
- Managed patient inquiries and resolved billing issues efficiently and professionally.
- Coordinated insurance pre-authorizations to streamline patient care pathways.
- Educated patients on service options and financial policies effectively.
Patient Registrar
HCA OSCEOLA MEDICAL CENTER
Kissimmee, Florida
01.2021 - 07.2022
- Serving patients by greeting and assisting with any registration concerns, ensure patient information is accurate for billing by verifying demographics.
- Verify insurance with RTE (real time eligibility) to obtain accurate co-pays/co-insurances information to collect payment from patient at time of service.
- Maintain and manage patient records, electronic medical records knowledge, trained in using MEDITECH.
- Collected and entered patient data into electronic health record systems accurately.
- Assisted patients with forms and answered inquiries regarding services offered.
- Maintained confidentiality of patient records and adhered to HIPAA regulations.
- Collaborated with healthcare staff to ensure smooth registration processes.
- Trained new registrars on system usage and best practices for patient interaction.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
Patient Service Representative
OSCEOLA COMMUNITY HEALTH SERVICES
Kissimmee, Florida
01.2020 - 01.2021
- Check clinic schedule and patient record to confirm appts, maintain and balance individually assigned cash box, payment, and receipts.
- Answering calls and responding to enquiries, filing paperwork, updating personal and financial information from patients.
- Ensuring excellent customer services and building rapport with patients.
- Managed patient intake and registration processes efficiently.
- Coordinated communication between patients and healthcare providers.
- Facilitated smooth workflow by supporting front desk operations.
Education
LPN - Nursing
Herzing University
Dearborn, MI 05.2026 - 08.2026
High school diploma -
Liberty high school
Skills
- Bi-lingual
- Electronic health records
- Cash handling
- Proficient in Microsoft word/excel
- Insurance verification
- HIPAA compliance
- Collections experience
- Follow-up skills
- Administrative support
- Hospital operations
- Medical terminology knowledge
Timeline
LPN - Nursing
Herzing University
05.2026 - 08.2026
PATIENT BUSINESS REPRESENTATIVE
ADVENTHEALTH SPORTS MED & REHAB
01.2022 - Current
Patient Registrar
HCA OSCEOLA MEDICAL CENTER
01.2021 - 07.2022
Patient Service Representative
OSCEOLA COMMUNITY HEALTH SERVICES
01.2020 - 01.2021
High school diploma -
Liberty high school