Ja'Liyah Ferrell
Suitland,MD
Summary
Dynamic professional with a strong background in customer service and team motivation. Skilled in optimizing staff schedules and overseeing daily operations, ensuring alignment with quality and performance standards to drive business growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Charlotte Russe
Md
07.2024 - Current
- Coordinated staff schedules, optimizing labor efficiency while meeting operational needs during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
Assistant Manager
Rue 21
Md
09.2022 - 06.2024
- Assisted in daily operations, ensuring team alignment with store goals and customer service standards.
- Executed inventory management processes, maintaining accurate stock levels through regular audits.
- Supported training programs for new hires, facilitating onboarding and skill development initiatives.
- Collaborated with management to implement visual merchandising strategies enhancing product presentation.
- Monitored sales performance metrics, providing insights to optimize promotional activities and merchandising efforts.
Education
Certificate - Real Estate
The Real Estate School
Landover, MD11-2023
High School Diploma -
Crossland High School
Temple Hills, MD05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
Timeline
Assistant Manager
Charlotte Russe
07.2024 - Current
Assistant Manager
Rue 21
09.2022 - 06.2024
Certificate - Real Estate
The Real Estate School
High School Diploma -
Crossland High School