Jaliyah Griffin
Meridian,MS
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
3
3
years of professional experience
Work History
Service Professional
Red Lobster
12.2024 - 03.2026
- Delivered exceptional customer service to enhance dining experience and foster customer loyalty.
- Assisted in food preparation and presentation, adhering to quality and safety standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Processed customer orders accurately using point-of-sale systems to improve transaction efficiency.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
- Trained new staff on operational procedures and best practices to support team development.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
Manager on Duty
Jimmy John's
05.2024 - 10.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Drive-Thru Cashier
Kentucky Fried Chicken
05.2023 - 03.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Associate of Arts - Culinary Arts
Meridian Community College
Meridian, MS12.2026
High School Diploma -
Northeast Lauderdale High School
Lauderdale, MS05.2024
Skills
- Customer service focus
- Scheduling proficiency
- Budgeting expertise
- Employee engagement
- Training and mentoring
- Department organization
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Service Professional
Red Lobster
12.2024 - 03.2026
Manager on Duty
Jimmy John's
05.2024 - 10.2024
Drive-Thru Cashier
Kentucky Fried Chicken
05.2023 - 03.2024
Associate of Arts - Culinary Arts
Meridian Community College
High School Diploma -
Northeast Lauderdale High School