Jalom Wells
Gilbert,AZ
Summary
Professional with strong customer service focus skills and proven ability to enhance team productivity at Morgan Stanley. Skilled in coaching and mentoring, significantly improving satisfaction levels. I thrive in fast-paced environments while fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Shift Lead
ROOLEE
05.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Client Service Associate
Morgan Stanley
01.2023 - Current
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Involved in outside activities such as women in wealth and culture committee.
Bartender
Bedford Post Inn
08.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Abercrombie & Fitch
06.2019 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor Of General Studies - Marketing
Elmira College
Elmira, NY06.2022
Skills
- Coaching and mentoring
- Productivity monitoring
- Customer service focus
Timeline
Shift Lead
ROOLEE
05.2025 - Current
Client Service Associate
Morgan Stanley
01.2023 - Current
Bartender
Bedford Post Inn
08.2022 - 11.2022
Sales Associate
Abercrombie & Fitch
06.2019 - 06.2022
Bachelor Of General Studies - Marketing
Elmira College
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