Jalpurnia Brooks
Patient Access Specialist II
Summerville,SC
Summary
Skilled in ensuring that patients are informed, updated, and supported when necessary to solve complicated billing inquiries. Clear understanding of HIPAA rules and insurance protocols. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist II
Medical University Of South Carolina
01.2022 - Current
- Greeting patients and their caregivers upon arrival
- Collecting patient information, such as personal details and medical history
- Scheduling appointments and follow-up appointments based on physician requests
- Verifying patient identification, demographic information, and insurance coverage
- Entering patient information into the hospital information system
- Interviewing incoming patients during intake
- Accepting insurance information and communicating with coverage providers
- Providing instructions to patients regarding appointment procedures
- Notifying patients of their financial responsibility for the visit
- Ensuring a high-quality patient experience through effective communication and customer service.
CDL/Phlebotomist
American Red Cross Biomedical Services
02.2021 - 01.2022
- Safely transport blood collection equipment, setup, and tear-down site in collaboration with team members
- Take time to personally connect with donors - listen to donor stories and help them understand how impactful their donation is
- Collaborate with teammates to create a welcoming and friendly environment so donors feel comfortable making repeated donations
- Be detailed oriented all day, every day
- To ensure that collected specimens meets goals, and regulatory requirements and can be safely transfused.
Bus Driver Operator
Transdev/Carta
08.2020 - 12.2020
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations
- Monitor receipt of fares going into the fare box; and prepare detailed written reports concerning accidents, incidents, breakdowns, and mechanical defects as needed
- Answer questions regarding routes and time schedules concerning Charleston, SC area by Regional Transportation Authority
- Operate wheelchair lift when required, while assisting disabled/elderly passengers who require assistant with entering and/or existing the bus
- Communicate with other CARTA personnel via two-way radio to ensure successful and on-time passenger stops.
On Floor Customer Service Supervisor
Alight Solutions
09.2015 - 07.2020
- Actively support service associates by quickly responding to questions via phone and email; finding appropriate solutions to customer issues, and resolve customer inquiries, issues, and concerns in a time sensitive and effective manner
- Develop and implement full customer service management involving a high volume of calls for each business account
- Offer a keen focus on raising standards of operations, advice, and client services in demonstrating excellent listening skills, research abilities, and data entry proficiencies with each client
- Established client satisfaction, and organizational excellence within a fast paced, team-oriented environment
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH04.2023
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC05.2014
Skills
- Front desk operations
- Insurance billing
- Information Collection
- Insurance Verification
- Patient Registration
- Medical terminology
- Payment collection
- Medical insurance
- Health information obtainment
- Interpreting physician orders
Websites
Personal Information
Title: Healthcare Administration
Timeline
Patient Access Specialist II
Medical University Of South Carolina
01.2022 - Current
CDL/Phlebotomist
American Red Cross Biomedical Services
02.2021 - 01.2022
Bus Driver Operator
Transdev/Carta
08.2020 - 12.2020
On Floor Customer Service Supervisor
Alight Solutions
09.2015 - 07.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
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