Jalunda Joseph

-Evaluate and assess bodily injury claims to determine validity and settlement amounts.

- Investigate claims by gathering evidence, interviewing parties involved, and reviewing medical records.

- Negotiate settlements with claimants and their representatives, ensuring fair compensation based on policy terms and applicable laws.

- Maintain thorough documentation of claims processes and communications for compliance and record-keeping.

- Collaborate with legal teams when necessary to resolve complex claims and disputes.

- **VIP Representative Achievements:**

- Led training sessions for new adjusters, focusing on best practices and effective claim handling.

- Managed specialty claims with higher complexity, utilizing extensive knowledge and expertise to achieve favorable outcomes.

- Recognized for high settlement rates, demonstrating strong negotiation skills and a commitment to client satisfaction.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
• Created strategic financial solutions to suit individualized client needs.
• Met with customers to analyze financial needs and maximize sales opportunities.
• Educated customers on variety of retail products and digital solutions, enhancing customer experience.
• Leveraged phone, e-mail, and video channels to perform regular customer outreach.
• Assisted and advised customers on using online and mobile banking systems.
• Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
• Assisted with mitigating risk on the teller line
• Assisted with daily task such as closing the branch, and vaults

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Conducted and initialized background checks for potential employees.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Updated details in company database by keying in customer contacts and delivery dates.
• Maintained inventory in supply closet to prevent shortages.
• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Directed customer communication to appropriate department personnel.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Trained numerous employees on Quickbooks & other applicable systems
• Scanned, copied, and faxed over documents

• Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
• Assisted customer's while using nearly 6 different systems.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Built trusting relationships with customers by making personal connections.

• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Assessed customer needs and upsold products and services to maximize sales.
• Exceeded company productivity standards on consistent basis.

• Handled new enrollments by entering customers' data and reviewing information.
• Completed and processed applications for enrollment.
• Enrolled clients into Prescription Drug Plans
• Handled a large influx of inbound calls

• Located merchandise to help customers find specific items.
• Engaged with customers and worked to resolve product and service issues.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Learned roles of other departments to provide coverage and keep store operational.