Jalyn Mitchell
Summary
Friendly, organized person with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Patterson Total Care Clinic
2023.11 - 2024.05
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Cashier
Walmart
2021.08 - 2023.10
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Certification - Medical Office Assistance
Ashworth College
Norcross, GA10.2023
Skills
- Excellent written and verbal communication skills
- Data Entry
- Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat
- Using a multi-line phone system
- Organization and attention to detail
- Providing friendly, prompt customer service
Timeline
Receptionist
Patterson Total Care Clinic
2023.11 - 2024.05
Cashier
Walmart
2021.08 - 2023.10
Certification - Medical Office Assistance
Ashworth College
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