Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Generic
Jalyn Moore

Jalyn Moore

Baton Rouge,LA

Summary

Guest Service Associate with a proven track record at RaceTrac Petroleum Inc., excelling in complaint handling and creating welcoming environments. Skilled in cash handling and report creation, I consistently enhanced guest satisfaction scores through effective communication and problem-solving, ensuring a memorable experience for all visitors.

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency. Offering 3-year background providing exemplary guest services such as handling guest concerns and complaints.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Guest Service Associate

RaceTrac Petroleum Inc.
08.2021 - Current
  • Welcomed and acknowledged customers with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 85%.
  • Walked through store to maximize guest safety and clear areas of trash and debris.
  • Assisted guests with variety of services.
  • Greeted customers upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.

Shift Lead

Walgreens
10.2023 - 11.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.

Shipping and Receiving Clerk

Amazon Warehouse
11.2024 - 05.2025
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Education

High School Diploma -

Belaire High School
Baton Rouge, LA
05-2015

Skills

  • Greeting and directing
  • Cash handling experience
  • Complaint handling

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid sick leavePaid time off4-day work weekHealthcare benefits

Timeline

Shipping and Receiving Clerk

Amazon Warehouse
11.2024 - 05.2025

Shift Lead

Walgreens
10.2023 - 11.2024

Guest Service Associate

RaceTrac Petroleum Inc.
08.2021 - Current

High School Diploma -

Belaire High School

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