Jalyn Patton
San Francisco,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Verizon Mobile Expert
San Francisco
08.2024
- Generate retail sales by learning and uncovering the customers needs
- Engage with the community outside of work to expand customer base
- Work in high volume store keeping the floor organized and customers satisfied
- Resolve challenging customer issues including device-related troubleshooting, billing, and service inquiries
- Handle all inventory such as phones, watches, tablets and accessories
- Assist new customers in setting up business, consumer, and prepaid accounts.
EOL Lead Tesla
Fremont
04.2023 - 04.2023
- Define and establish protocol
- Assisted with training keeping everything in order
- Managed rate of cars
- Managed a group of 10-35 drivers
- Keeping associates updated on processes and changes
- Keeping communication maintained between supervisors
- Quickly analyze high pressure situations
- Continuously looking for ways to fix defects on cars
- Product and program managing.
Call Center Agent
Gap
10.2018 - 08.2021
- Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose
- Provided technical support for customers who needed assistance with services or products purchased
- Assessed customer needs based on words and tone of voice to determine the best action to take
- Initiated phone calls to current customers to ensure satisfaction with products and services
- Answered customer queries related to products, services or their specific accounts
- Audited call center representatives to ensure quality service was being provided
- Directed inbound calls to appropriate departments or management as needed
- Escalated calls to management as requested or necessary
- Executed secure financial transactions over the phone.
Telemarketer/Sales
Allstate Insurance
03.2019 - 10.2019
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Answered customer questions regarding merchandise and pricing
- Overcame objections using friendly, persuasive strategies
- Provided information about available products and services including membership details and purchase advantages
- Made an average of 220 manual outbound calls per day
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Assisted with training and orientation of new employees
- Answered calls, took messages and transferred calls to appropriate individuals
- Recorded contact information of customers and potential customers.
Childcare/Sales Manager
Evolution Fitness
09.2016 - 10.2018
- Accepted and processed customer payments cash, credit cards and check, checking for validity
- Conducted interviews with potential new hires and made recommendations to higher managers
- Identified performance-facing issues and most efficient solution
- Serve multiple customers simultaneously in a stressful environment
- Guaranteed scheduled maintenance takes place to prevent damage
- Championed promotional items to achieve sales goals
- Adhered to all store retail procedures and policies.
Education
Business
Sacramento State University
01.2019
Skills
- Continuous integration tools
- Performance optimization strategies
- Mobile Device Management
- API Integration
- Cash Handling
- Attention to detail
- Data Analysis
- Negotiation skills
- Inventory Management
- Problem solving
- Great Communication
- Multitasking
Timeline
Verizon Mobile Expert
San Francisco
08.2024
EOL Lead Tesla
Fremont
04.2023 - 04.2023
Telemarketer/Sales
Allstate Insurance
03.2019 - 10.2019
Call Center Agent
Gap
10.2018 - 08.2021
Childcare/Sales Manager
Evolution Fitness
09.2016 - 10.2018
Business
Sacramento State University
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