Michael Rodriguez
Winter Haven
Summary
Accomplished Mobile Expert with a track record of increasing customer loyalty, satisfaction, and sales through personalized service and consultative selling. Proficient in product merchandising, payment processing, and maintaining a clean work environment. Recognized for building strong relationships, exceptional organizational skills, and a strong work ethic. Skilled in leading teams to achieve success through collaboration, efficiency, and delivering tangible results. Experienced in strategic planning, process enhancement, and fostering a culture of accountability and excellence amidst evolving organizational demands.
Overview
15
15
years of professional experience
Work History
Customer Loyalty Expert/Mobile Expert/Retail Associate Manager
T-Mobile
11.2017 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- .Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosting employee morale, through development and implementation of Rewarding my team and showing appreciation.
Wireless Consultant
Go Wireless Verizon Wireless
03.2017 - 11.2017
- Achieved high customer satisfaction by providing exceptional wireless services and product advice.
- Streamlined sales processes for increased efficiency and improved overall team performance.
- Assisted customers in selecting the best wireless plans, devices, and accessories to meet their unique needs.
- Boosted store revenue through proactive promotion of various products, services, and special offers.
Sales Representative
AT&T Mobility
09.2010 - 10.2017
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Nyack High School
06.1998
Skills
- Continuous integration tools
- Mobile Device Management
- Performance optimization strategies
- Cross-platform Proficiency
- Problem-solving
- Team leadership
Timeline
Customer Loyalty Expert/Mobile Expert/Retail Associate Manager
T-Mobile
11.2017 - Current
Wireless Consultant
Go Wireless Verizon Wireless
03.2017 - 11.2017
Sales Representative
AT&T Mobility
09.2010 - 10.2017
High School Diploma -
Nyack High School
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