Jalyn Smith
Baton Rouge,USA
Summary
Customer Service Representative delivering patient support in urgent care settings by answering 25+ patient inquiries per week, resolving billing concerns, and guiding next steps for follow-up care. Handles high call volumes while keeping communication clear and professional during peak periods. Brings product information and issue-resolution support that helps customers make informed decisions quickly.
Overview
7
7
years of professional experience
Work History
Leasing Agent
InterSolutions
2026.08 - Current
- Process point-of-sale transactions accurately to support efficient checkout and reduce customer wait time.
- Collaborate with team members to meet daily sales goals and strengthen overall floor support.
- Use active listening and conflict resolution to handle customer concerns professionally and keep interactions positive.
Sales Associate
Forever 21
2022.12 - 2023.09
- Process point-of-sale transactions accurately to support efficient checkout and reduce customer wait time.
- Collaborate with team members to meet daily sales goals and strengthen overall floor support.
- Use active listening and conflict resolution to handle customer concerns professionally and keep interactions positive.
Front Desk Receptionist
Capital High School
2019.05 - 2019.08
- Process point-of-sale transactions accurately to support efficient checkout and reduce customer wait time.
- Collaborate with team members to meet daily sales goals and strengthen overall floor support.
- Use active listening and conflict resolution to handle customer concerns professionally and keep interactions positive.
Education
Medical Assistant - undefined
Remington College
Baton Rouge, LA05.2021
Skills
Customer service
Fair housing regulations
Lease agreements
File management
Leasing and sales
Phone and email etiquette
Application processing
Telephone and email etiquette
Sales techniques
Property tours
Clear communication
Creative problem solving
Personal Information
Title: Customer Service
Timeline
Leasing Agent
InterSolutions
2026.08 - Current
Sales Associate
Forever 21
2022.12 - 2023.09
Front Desk Receptionist
Capital High School
2019.05 - 2019.08
Medical Assistant - undefined
Remington College