- Animal Planet
- History of Earth & Science
Jalyne Doucet
LAKE CHARLES,LA
Summary
I am a results-oriented achiever with proven ability to exceed targets & drive success in fast-paced environments. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I have hands-on experience to deliver solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Accounts/Inquiries Specialist
FedEx:Ground
01.2023 - Current
- Fully Remote customer care specialist, Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Care Coordinator
Liviniti Pharmacy Benefits
03.2020 - 12.2022
- Assisted call-in customers with questions and orders.
- Explained charges, fees, terms of sales, and service agreements to over 80 customers daily.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Entered customer demographic data into company databases.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Benefits Verification Specialist
Arlington Urgent Care
02.2018 - 03.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into system.
- Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
- Collected and processed patient liability statements prior to service.
- Resolved patient billing inquiries and other issues efficiently.
- Processed new medication and refill requests for authorization.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Developed and maintained productive working relationships with healthcare providers.
Education
Associate of Applied Science - Computer Science
Southern New Hampshire University
Hooksett, NH04-2026
High School Diploma -
Acadiana High School
Lafayette05-2017
Skills
- Excellent communication
- Record management\
- Account management
- Complaint resolution
- Team collaboration
- Relationship building
- Goal setting
- Written communication
- Decision-making
- Health information systems
- Appointment coordination
- Insurance verification
- HIPAA compliance
Certification
- CPR Training - 2020 to Current
Interests
Timeline
Customer Accounts/Inquiries Specialist
FedEx:Ground
01.2023 - Current
Customer Care Coordinator
Liviniti Pharmacy Benefits
03.2020 - 12.2022
Benefits Verification Specialist
Arlington Urgent Care
02.2018 - 03.2020
Associate of Applied Science - Computer Science
Southern New Hampshire University
High School Diploma -
Acadiana High School