Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Jalyne Doucet

LAKE CHARLES,LA

Summary

I am a results-oriented achiever with proven ability to exceed targets & drive success in fast-paced environments. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I have hands-on experience to deliver solutions and enhance organizational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Accounts/Inquiries Specialist

FedEx:Ground
01.2023 - Current
  • Fully Remote customer care specialist, Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Care Coordinator

Liviniti Pharmacy Benefits
03.2020 - 12.2022
  • Assisted call-in customers with questions and orders.
  • Explained charges, fees, terms of sales, and service agreements to over 80 customers daily.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Entered customer demographic data into company databases.
  • Verified patient insurance eligibility and entered patient information into system.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Benefits Verification Specialist

Arlington Urgent Care
02.2018 - 03.2020
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into system.
  • Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
  • Collected and processed patient liability statements prior to service.
  • Resolved patient billing inquiries and other issues efficiently.
  • Processed new medication and refill requests for authorization.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Developed and maintained productive working relationships with healthcare providers.

Education

Associate of Applied Science - Computer Science

Southern New Hampshire University
Hooksett, NH
04-2026

High School Diploma -

Acadiana High School
Lafayette
05-2017

Skills

  • Excellent communication
  • Record management\
  • Account management
  • Complaint resolution
  • Team collaboration
  • Relationship building
  • Goal setting
  • Written communication
  • Decision-making
  • Health information systems
  • Appointment coordination
  • Insurance verification
  • HIPAA compliance

Certification

  • CPR Training - 2020 to Current

Interests

  • Animal Planet
  • History of Earth & Science

Timeline

Customer Accounts/Inquiries Specialist

FedEx:Ground
01.2023 - Current

Customer Care Coordinator

Liviniti Pharmacy Benefits
03.2020 - 12.2022

Benefits Verification Specialist

Arlington Urgent Care
02.2018 - 03.2020

Associate of Applied Science - Computer Science

Southern New Hampshire University

High School Diploma -

Acadiana High School
Jalyne Doucet