Jalynn Free

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues and educate clients on insurance policies and coverages.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Provide accurate, valid and complete information to customers

Resolve customer complaints promptly and professionally

Maintain a detailed record of all customer interactions, transactions, complaints and comments

Ensured compliance with company policies regarding privacy laws and data protection regulations

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Trained new hires on job duties, safety protocols, and company policies

Ensured compliance with all health and safety regulations

Assisted in resolving customer complaints or issues quickly and efficiently

Coordinated with other departments regarding scheduling conflicts between crews