JaLynn Thompson
Hamilton
Summary
Detail-oriented and dependable professional with experience in dental assisting, patient care, and customer service, recognized for strong multitasking, organization, and time management skills. Committed to delivering positive patient experiences, supporting efficient office operations, and maintaining professionalism in fast-paced environments. Adapts quickly to changing demands, works effectively under pressure, and consistently contributes to team success through reliability and strong interpersonal communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
West Chester Dental Group
West Chester, OH
08.2024 - Current
- Supervised daily operations of dental procedures, ensuring compliance with safety protocols.
- Trained and mentored junior dental assistants to enhance team performance and skill development.
- Coordinated patient scheduling and follow-up appointments to optimize office efficiency.
- Implemented streamlined processes for inventory management, reducing waste and improving supply availability.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed a corporate office with 15 operator's inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Provided advanced chairside support with strong proficiency in hygiene assisting during routine and complex dental procedures
- Maintained a calm, professional demeanor while de-escalating concerns and assisting upset or anxious patients
- Supported front desk operations by answering phones, scheduling appointments, and coordinating daily patient flow
- Built and adjusted provider schedules to maximize efficiency and accommodate patient needs
- Managed patient check-in and check-out processes, including payment collection and account communication
- Assisted in creating a smooth patient experience by balancing clinical support with administrative responsibilities
CARHOP SERVER
Jollysdrivein
Hamilton
01.2021 - Current
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Used POS system and cash register to receive over 100 payments by cash, credit card and voucher
- Take over 100 orders, prepared foods, and processed payments in full-service establishment.
Dental Assistant
Dr.Kirkpatrik
Hamilton, OH
10.2023 - 08.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared over 20 dental materials such as amalgam, composite resin, impression material and cements for use by the dentist a day.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
FRONT DESK ASSOCIATE
Residence Inn by Marriot
West Chester, OH
09.2022 - 10.2023
- Managed guest check-in and check-out procedures, reservations, and payments
- Trained multiple newly hired employees on front desk, and clinical procedures
- Greeted over 20 incoming guests warmly, issued room keys and shared information on policies and amenities.
Education
DA Certificate - Dental Assisting
New Beginnings Dental Assistant School
Hamilton10-2023
High School Diploma -
Hamilton High School
Hamilton, OH05-2021
Skills
- Customer Service
- Patient Relations
- Dentrix Proficiency
- Patient Scheduling
- Chairside Assistance
- Dental Radiography
- Infection Control & Sterilization
- OSHA Regulations Knowledge
Certification
- DA Radiology certificate October 25, 2023
Timeline
Lead Dental Assistant
West Chester Dental Group
08.2024 - Current
Dental Assistant
Dr.Kirkpatrik
10.2023 - 08.2024
FRONT DESK ASSOCIATE
Residence Inn by Marriot
09.2022 - 10.2023
CARHOP SERVER
Jollysdrivein
01.2021 - Current
High School Diploma -
Hamilton High School
DA Certificate - Dental Assisting
New Beginnings Dental Assistant School