Jalyssa Nixon
Junction City
Summary
Drive growth as a Customer Account Manager with a background in business retention and solution-based sales, specializing in customer relationship management, and revenue generation. With over seven years of experience in customer service and sales environments, I thrive in fast-paced, metrics-driven roles where communication, problem-solving, and account management are key. Proven success in managing outbound sales efforts, resolving customer issues efficiently, and promoting digital tools to elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Mobile Services Specialist
Spectrum
Kansas City
01.2024 - 07.2024
- Delivered expert technical knowledge to activate and troubleshoot mobile devices, resolving connectivity issues swiftly, and achieving a 95% customer satisfaction rate.
- Demonstrated adaptability by managing high-volume service orders, equipment exchanges, and repairs, while maintaining accurate CRM records to optimize workflow efficiency.
- Leveraged persuasive communication to upsell and cross-sell mobile products and plans, consistently exceeding sales conversion and revenue growth targets.
- Collaborated with technical support teams to expedite the resolution of escalated mobile service challenges, ensuring a seamless customer experience and retention.
Online Grocery Fulfillment Associate
Walmart
Kansas City
11.2019 - 11.2022
- Results-driven in accurately picking and staging grocery items using handheld devices, ensuring timely order fulfillment that enhanced customer satisfaction and reduced order errors.
- Customer-focused by communicating order status updates clearly, and loading groceries efficiently into customer vehicles, creating a seamless pickup experience, and fostering positive customer relationships.
- Workplace organization through vigilant inventory monitoring and quality control, proactively identifying low stock and expired products to maintain fresh, compliant inventory levels.
- Adaptable in adhering to strict food safety and handling procedures, while operating equipment safely, supporting a compliant and secure work environment that protects both customers and team members.
Retail Sales Specialist
Cargo Largo
Independence
05.2019 - 11.2019
- Self-starter in proactively welcoming customers and delivering personalized assistance that enhances their buying decisions and strengthens customer loyalty.
- Critical thinking is used to recommend relevant products and promotions, effectively increasing upsell opportunities, and maximizing revenue per visit.
- Technical knowledge is applied to organize merchandise, maintain accurate pricing, ensure inventory integrity, and improve the overall shopping environment.
- Resilience in sustaining a clean, orderly store layout, and managing high-traffic areas, which contributed to a smooth customer flow and a positive brand impression.
Retail Solutions Associate
Big Lots
West Columbia
08.2017 - 05.2019
- Persuasion-driven in actively engaging customers in the furniture department, identifying needs, and recommending complementary products to maximize sales and exceed revenue targets.
- engage customers with insightful product knowledge and promotion updates, elevating their shopping experience and loyalty.
- Adaptable in processing sales transactions accurately and quickly, ensuring an efficient flow at the register, and minimizing wait times.
- Critical thinking is applied to organizing inventory shipments and arranging merchandise, maintaining optimal stock levels, and an inviting sales floor.
Education
High School Diploma -
Brookland Cayce
Cayce, SCSkills
- Sales prospecting and account management
- CRM software proficiency
- Outbound sales and telemarketing
- Customer relationship management
- Technical troubleshooting
- Proposal and documentation preparation
- Data entry and reporting
- Digital communication tools
- Billing and payment processing
- Multitasking and time management
- Compliance and quality assurance
Timeline
Mobile Services Specialist
Spectrum
01.2024 - 07.2024
Online Grocery Fulfillment Associate
Walmart
11.2019 - 11.2022
Retail Sales Specialist
Cargo Largo
05.2019 - 11.2019
Retail Solutions Associate
Big Lots
08.2017 - 05.2019
High School Diploma -
Brookland Cayce
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