Jama Ahmed
Eagan,MN
Summary
Experienced with providing support in social work environments, ensuring smooth administrative processes. Knowledge of developing and maintaining effective client relationships to support their well-being.
Social services professional with Reliability in fostering supportive environment and skilled in managing case documentation and client communications.
Regularly check in with clients to assess progress and adjust care plans.
Ensure that services are effective and goals are being met.
Advocate for clients’ rights and access to social services (e.g., housing, healthcare, legal aid)
Overview
13
13
years of professional experience
Work History
Dispatch and Safety Manager
Hafsa Trucking Llc
10.2019 - Current
- Assisted in implementing safety protocols and procedures to ensure compliance with regulations.
- Supported training sessions on safety practices for new employees to foster a culture of safety.
- Monitored workplace conditions to identify potential hazards and recommend corrective actions.
- Conducted routine inspections of equipment and facilities to maintain safety standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Coordinated communication between drivers, clients, and warehouse staff for streamlined processes.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
Web Molding Supervisor
LM Wind Power
08.2015 - 10.2018
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Developed comprehensive schedules for equipment maintenance, minimizing unexpected breakdowns and delays.
- Oversaw daily operations in the molding department, ensuring all tasks were completed on time and within budget constraints.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Supervised ongoing daily production phases.
- Coordinated project workflows for departments.
Refugee Social Worker
International Medicl Corps
12.2012 - 01.2014
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Conducted home visits to assess clients' home environment and provide support.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Education
Bachelor of Science - Health Administration & Project Management
Minnesota State University, Mankato
Moorhead, MN05-2027
Associate of Science - Clinical Nursing
Jigjiga Health Sceince Collage
Jigjiga, Ethipia09-2009
High School Diploma -
Jigjiga Secondary School
Jigjiga Ethiopia07-2007
Skills
- dispatch and communication
- Implementing policies
- Safety program development
- social and nutrition field worker
- Health promotion
- Occupational health
Languages
Ethiopia
Native or Bilingual
Somali
Native or Bilingual
Arabic
Limited Working
English
Native or Bilingual
Timeline
Dispatch and Safety Manager
Hafsa Trucking Llc
10.2019 - Current
Web Molding Supervisor
LM Wind Power
08.2015 - 10.2018
Refugee Social Worker
International Medicl Corps
12.2012 - 01.2014
Bachelor of Science - Health Administration & Project Management
Minnesota State University, Mankato
Associate of Science - Clinical Nursing
Jigjiga Health Sceince Collage
High School Diploma -
Jigjiga Secondary School
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