Jama Rose
Cynthiana,Kentucky
Summary
Dedicated medical receptionist with expertise in patient scheduling, customer service, and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline front desk operations.
Overview
29
29
years of professional experience
Work History
Medical Receptionist
Licking Valley Internal Medicine and Pediatrics
01.2024 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed appointment scheduling and confirmations to optimize patient flow.
- Processed patient information accurately in electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients regarding treatment plans.
- Handled patient inquiries efficiently, providing timely information and support.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Assisted with insurance verification and billing inquiries for seamless processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Office Manager
J. Dustin Rose, Ins. Inc. Through Kentucky Farm Bureau Mutual Insurance Co.
08.1999 - 09.2023
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Enhanced customer service protocols, resulting in improved client retention and loyalty rates.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Conducted performance evaluations and provided constructive feedback to employees.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
- Fostered positive work environment, leading to decrease in employee turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Licensed Customer Service Representative
D. Brent Wilson Through Kentucky Farm Bureau Mutual Ins. Co.
12.1997 - 08.1999
- Provided comprehensive support in resolving customer inquiries and issues efficiently.
- Managed customer accounts, ensuring accurate information and updates were maintained.
- Developed strong relationships with clients, enhancing customer loyalty and satisfaction levels.
- Collaborated with management to develop strategies for improving overall customer experience.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Enhanced client relationships by providing personalized service and attention to detail.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
- Contributed to increased productivity levels through effective time management strategies and organizational skills.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Middle School Science Teacher
Fairview Independent Schools
08.1996 - 07.1997
- Developed engaging science curriculum aligned with state standards to enhance student learning.
- Implemented innovative teaching strategies to foster critical thinking and problem-solving skills.
- Collaborated with colleagues to design interdisciplinary projects promoting hands-on learning experiences.
- Utilized technology tools like interactive simulations and online resources to support diverse learning styles.
- Organized science fairs and extracurricular activities to encourage student interest in scientific exploration.
- Established clear classroom expectations and maintained consistent discipline to promote an orderly and focused learning atmosphere.
- Enhanced student comprehension by incorporating hands-on experiments and demonstrations into lesson plans.
- Created hands-on activities to demonstrate scientific principles and highlight various topics.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a love for science by integrating engaging inquiry-based activities into daily lessons, sparking curiosity and critical thinking skills among students.
- Demonstrated positive and effective classroom management skills.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
Education
Bachelor of Science - Science
Morehead State University
Morehead, KYNo Degree - Secondary Education
Morehead State University
Morehead, KYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- Proficient in [software]
- Customer service
- Cash handling
- Collaboration and teamwork
Timeline
Medical Receptionist
Licking Valley Internal Medicine and Pediatrics
01.2024 - Current
Office Manager
J. Dustin Rose, Ins. Inc. Through Kentucky Farm Bureau Mutual Insurance Co.
08.1999 - 09.2023
Licensed Customer Service Representative
D. Brent Wilson Through Kentucky Farm Bureau Mutual Ins. Co.
12.1997 - 08.1999
Middle School Science Teacher
Fairview Independent Schools
08.1996 - 07.1997
Bachelor of Science - Science
Morehead State University
No Degree - Secondary Education
Morehead State University