Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamaal Gaines

Sacramento,CA

Summary

I am responsible for major companies logistics. I provide stellar service and great competitive rates for my clients. I strive on saving big and small companies money. I oversee there whole account to allow them to focus on their business. I have over 15 years of customer service so I understand my clients happiness come first.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Sales Associate

Echo Global Logistics
Sacramento
04.2017 - Current
  • Partner with teams to schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, drayage, etc.)
  • Scheduling timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies
  • Drive efficiency by analyzing and executing new strategies for increased growth and profitability, while maintaining current operating procedures and updating when necessary
  • I prospect for leads and develop business pipelines through heavy cold-calling, generate 60-90 emails/calls per day, and facilitate presentations while tracking efforts in Salesforce
  • I am responsible for creating competitively priced RFP's for Fortune 500 companies and fulfilling their needs and specifications; making sure I solve all of their freight needs to meet their budgets and negotiating good rates to close contracts.

Customer Service Representative

Verizon Wireless Solutions
Rancho Cordova
11.2002 - 03.2017
  • Responsible for direction and leadership to team of Verizon CRTs
  • Assisting the customer with technical issues, concerns, and escalations
  • Responsible for tier 1, 2, and 3 escalations
  • Provided customer education and tutorials on device usage and troubleshooting
  • Maintained customer satisfaction while staying true to business objectives and initiatives
  • Provided exceptional customer service and technical support for internal and external voice and data product customers
  • Provided troubleshooting for hardware and software issues while identifying network/applications issues
  • Provided detailed information on set up and configuration for data and voice products
  • Verified provisioning and diagnosed device and/or network issues
  • Performed troubleshooting for PC operating systems, specifically Device Manager and TCP/IP configuration
  • Used various department tools and on-line resources for customer resolution
  • Used ticketing system for tracking customer interactions and problem resolution
  • Followed up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

Education

College degree in Liberal Arts & Sciences -

Washington State University
Pullman, WA
12.2000

Skills

  • Microsoft Word
  • IT support
  • Microsoft Excel
  • Leadership
  • Project leadership
  • Communication skills
  • Analysis skills
  • Management
  • Sales
  • Microsoft Soft
  • Strategic Planning
  • Exceptional customer service
  • Cold-calling
  • Excellent communication skills
  • Positive and professional
  • Senior leadership support
  • Inbound Customer Service
  • Problem Resolution

Certification

Driver's License

Timeline

Client Sales Associate

Echo Global Logistics
04.2017 - Current

Customer Service Representative

Verizon Wireless Solutions
11.2002 - 03.2017

College degree in Liberal Arts & Sciences -

Washington State University
Jamaal Gaines