Jamaal Gaines
Sacramento,CA
Summary
I am responsible for major companies logistics. I provide stellar service and great competitive rates for my clients. I strive on saving big and small companies money. I oversee there whole account to allow them to focus on their business. I have over 15 years of customer service so I understand my clients happiness come first.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Sales Associate
Echo Global Logistics
Sacramento
04.2017 - Current
- Partner with teams to schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, drayage, etc.)
- Scheduling timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies
- Drive efficiency by analyzing and executing new strategies for increased growth and profitability, while maintaining current operating procedures and updating when necessary
- I prospect for leads and develop business pipelines through heavy cold-calling, generate 60-90 emails/calls per day, and facilitate presentations while tracking efforts in Salesforce
- I am responsible for creating competitively priced RFP's for Fortune 500 companies and fulfilling their needs and specifications; making sure I solve all of their freight needs to meet their budgets and negotiating good rates to close contracts.
Customer Service Representative
Verizon Wireless Solutions
Rancho Cordova
11.2002 - 03.2017
- Responsible for direction and leadership to team of Verizon CRTs
- Assisting the customer with technical issues, concerns, and escalations
- Responsible for tier 1, 2, and 3 escalations
- Provided customer education and tutorials on device usage and troubleshooting
- Maintained customer satisfaction while staying true to business objectives and initiatives
- Provided exceptional customer service and technical support for internal and external voice and data product customers
- Provided troubleshooting for hardware and software issues while identifying network/applications issues
- Provided detailed information on set up and configuration for data and voice products
- Verified provisioning and diagnosed device and/or network issues
- Performed troubleshooting for PC operating systems, specifically Device Manager and TCP/IP configuration
- Used various department tools and on-line resources for customer resolution
- Used ticketing system for tracking customer interactions and problem resolution
- Followed up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Education
College degree in Liberal Arts & Sciences -
Washington State University
Pullman, WA12.2000
Skills
- Microsoft Word
- IT support
- Microsoft Excel
- Leadership
- Project leadership
- Communication skills
- Analysis skills
- Management
- Sales
- Microsoft Soft
- Strategic Planning
- Exceptional customer service
- Cold-calling
- Excellent communication skills
- Positive and professional
- Senior leadership support
- Inbound Customer Service
- Problem Resolution
Certification
Driver's License
Timeline
Client Sales Associate
Echo Global Logistics
04.2017 - Current
Customer Service Representative
Verizon Wireless Solutions
11.2002 - 03.2017
College degree in Liberal Arts & Sciences -
Washington State University