Jamaal Lacy
Denton,US
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth.
Overview
9
9
years of professional experience
Work History
Property Manager
Asset Living
02.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Independent Contractor Gig Worker
SELF EMPLOYED SERVICES
09.2020 - 11.2024
- Delivered rush merchandise on tight schedules to meet customer targets. Handled merchandise in accordance with product handling standards. Notified customers of delays to decrease calls to support. Navigated routes with relevant map programs and GPS systems. Transported and safely delivered items to prevent damage or loss. Utilized street maps to plan and determine most efficient routes. Obeyed traffic laws and follow established traffic and transportation procedures.
Leasing Consultant
INVESTORS PROPERTY MANAGEMENT GROUP
03.2023 - 01.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs. Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner. Coordinated appointments to show marketed properties. Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants. Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently. Greeted clients, showed apartments, and prepared leases.
Key Holder Stocker
DOLLAR GENERAL STORE
01.2023 - 07.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Marked-down clearance items and relocated merchandise to proper store areas. Mentored new sales associates to contribute to store s positive culture. Managed timely and effective replacement of damaged or missing products. Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly. Updated pricing by changing labels and signage for short-term promotions and final clearances. Stocked shelves to match planogram images and instructions. Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Porter
ALPHA BARNES REAL ESTATE SERVICES
07.2020 - 09.2020
- Sanitized frequented areas and equipment using approved supplies. Performed basic maintenance and cleaning. Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup. Maintained clean and tidy appearance in reception, waiting areas and hallways. Cleaned various work areas by mopping, vacuuming and polishing mirrors. Walked property and grounds, picking up trash and debris to maintain curb appeal.
Property Manager
ALPHA BARNES REAL ESTATE SERVICES
06.2019 - 07.2020
- Handled resident complaints and expedited maintenance requests. Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, deposits and payments. Updated tenant and unit information to keep current in housing database. Solicited and analyzed bids for repairs, renovation and general maintenance. Worked with on-site and remote service providers to support tenants requesting accommodations. Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations. Collected rent from tenants to pay maintenance and repair costs and other expenses. Coordinated with maintenance and contractors to promote timely turnovers after move-outs. Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties. Built relationships with service vendors and submitted associated billing statements. Met with prospective tenants to show property and assess applications or sign leases. Investigated and resolved property complaints and violations to foster pleasant living environment for residents. Responded to tenant maintenance requests according to agreed conditions for building functionality. Exercised direct supervision over property staff. Completed lease applications and verifications, notifying prospects of results. Facilitated tenant paperwork processing and verification.
Leasing Consultant
DOMINIUM MANAGEMENT SERVICES
12.2018 - 06.2019
- Prepared lease paperwork and obtained signatures and first payments from new residents. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Contacted and followed up with tenants on renewal notices. Encouraged prospective tenants to fill out applications after property tours. Conducted background checks on applicants. Detailed application requirements and answered questions from prospective tenants. Maintained accurate records of correspondence with and from tenants. Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses. Marketed property to prospective tenants by giving tours and pointing out key features. Received rent payments and tracked transactions in accounting software. Checked rental eligibility by following company s verification process. Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Leasing Consultant
ALPHA BARNES REAL ESTATE SERVICES
12.2016 - 12.2018
- Prepared lease paperwork and obtained signatures and first payments from new residents. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Contacted and followed up with tenants on renewal notices. Encouraged prospective tenants to fill out applications after property tours. Maintained accurate records of correspondence with and from tenants. Detailed application requirements and answered questions from prospective tenants. Conducted background checks on applicants. Marketed property to prospective tenants by giving tours and pointing out key features. Tracked leads using CRM software and followed up with interested parties. Received rent payments and tracked transactions in accounting software. Conducted informative and personalized tours, resulting in new leases. Checked rental eligibility by following company s verification process.
Education
Business Administration
ATI Career Training Center Dallas
Dallas, TXHIGH SCHOOL DIPLOMA -
Sunset High School
Dallas, TXSkills
- Customer service, 20 years
- Property management software, 5 years
- Lease contracts, 6 years
- Data entry , 6 years
- Lease agreements, 6 years
- Lease expirations, 6 years
- Lease renewals, 6 years
LANGUAGES
English, Advanced
Timeline
Property Manager
Asset Living
02.2025 - Current
Leasing Consultant
INVESTORS PROPERTY MANAGEMENT GROUP
03.2023 - 01.2024
Key Holder Stocker
DOLLAR GENERAL STORE
01.2023 - 07.2023
Independent Contractor Gig Worker
SELF EMPLOYED SERVICES
09.2020 - 11.2024
Porter
ALPHA BARNES REAL ESTATE SERVICES
07.2020 - 09.2020
Property Manager
ALPHA BARNES REAL ESTATE SERVICES
06.2019 - 07.2020
Leasing Consultant
DOMINIUM MANAGEMENT SERVICES
12.2018 - 06.2019
Leasing Consultant
ALPHA BARNES REAL ESTATE SERVICES
12.2016 - 12.2018
Business Administration
ATI Career Training Center Dallas
HIGH SCHOOL DIPLOMA -
Sunset High School
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