Jamaar Maddox
Union City,GA
Summary
Dynamic and results-driven professional with strong leadership and motivational skills, experienced in enhancing team productivity and customer satisfaction at Kroger. Proven track record in sales strategy development and effective employee relations, leading to reduced turnover and improved operational efficiency. Committed to fostering a positive work environment and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Overnight Manger
Kroger
6055 Old National Hwy
11.2023 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
Cashier
Kroger
6055 Old National Hwy
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
Kroger
6055 Old Nation Hwy
02.2022 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Education
High School Diploma -
Banneker High Schiol
6015 Fairwood DrSkills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Strong leadership
- Customer service
- Warehouse organization
- People management
- Time management expertise
- Sales leadership
- Sales strategy development
- Inventory monitoring
- Visual merchandising
- Staff training experience
- Shelf restocking
Timeline
Overnight Manger
Kroger
11.2023 - Current
Cashier
Kroger
09.2022 - 01.2023
Supervisor
Kroger
02.2022 - 10.2022
High School Diploma -
Banneker High Schiol