Jamahl Pate
Tulsa,OK
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Taco Bueno
Tulsa, OK
10.2019 - 07.2021
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training sessions for new team members to ensure service quality.
- Supported inventory management by tracking stock levels and ordering supplies.
- Monitored food safety procedures to maintain compliance with health regulations.
- Facilitated team meetings to discuss performance and operational improvements.
- Handled customer feedback and resolved issues promptly to maintain positive relations.
- Collaborated with management on promotional activities to drive sales initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
McDonald's
Blackwell, Oklahoma
03.2017 - 03.2019
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training sessions for new team members to ensure service quality.
- Supported inventory management by tracking stock levels and ordering supplies.
Assistant Manager
Spangles
Wichita, Kansas
10.1997 - 01.2016
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training sessions for new team members to ensure service quality.
- Supported inventory management by tracking stock levels and ordering supplies.
- Monitored food safety procedures to maintain compliance with health regulations.
- Facilitated team meetings to discuss performance and operational improvements.
- Handled customer feedback and resolved issues promptly to maintain positive relations.
- Collaborated with management on promotional activities to drive sales initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
Some College (No Degree) - Music, And Art
Cowley County Community College
Arkansas City, KSSkills
- Staff scheduling
- Inventory management
- Food safety compliance
- Customer feedback resolution
- Team leadership
- Performance reviews
- Conflict resolution
- Training facilitation
- Team building
- Coaching and mentoring
- Staff management
- Staff training and development
- Workplace safety compliance
- Recruiting and interviewing
- Customer relationship management (CRM)
- Performance reviewing
- Budget assistance
- Staff supervision
- Adaptability and flexibility
- Customer rapport
- Employee supervision
- Employee performance evaluation
- Orientation and training
- Vendor relationship management
- Team collaboration
- Money handling
Timeline
Assistant Manager
Taco Bueno
10.2019 - 07.2021
Assistant Manager
McDonald's
03.2017 - 03.2019
Assistant Manager
Spangles
10.1997 - 01.2016
Some College (No Degree) - Music, And Art
Cowley County Community College