Jamaia Smith
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Correctional Officer
Jefferson Parish Sheriff Office
Gretna
08.2024 - 10.2025
- Enforced facility rules and regulations for inmate safety and security.
- Monitored inmate behavior to prevent disturbances and conflicts.
- Conducted regular inspections of cells and common areas for contraband.
- Maintained accurate records of inmate activities and incidents in logs.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Money Center Associate
Walmart
New Orleans
08.2022 - 08.2024
- Processed cash transactions accurately and efficiently for customer purchases.
- Handled customer inquiries and resolved issues with professionalism and empathy.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Assisted customers with check cashing, bill payment, and money orders.
Customer Service Associate
Walmart
New Orleans, Louisiana
08.2022 - 08.2024
- Processed transactions accurately at the cash register.
- Maintained clean and organized merchandise displays.
- Resolved customer complaints through effective communication.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Member Service Representative
Planet Fitness
Gretna, Louisiana
12.2021 - 07.2022
- Assisted members with account inquiries and membership services.
- Answered incoming calls regarding membership benefits and services.
- Handled member complaints and resolved issues promptly.
- Processed payments and managed membership renewals efficiently.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Maintained cleanliness and organization of gym areas at all times.
Education
Associate of Applied Science - Nursing
Delgado Community College
New Orleans, LA 07.2022 - 06.2026
West Jefferson High School
Harvey, LASkills
- Policy enforcement
- Observation
- Decision-making
- Critical thinking
- Escalation handling
- Time management
- Effective communication
- Team collaboration
- Customer service
- Banking operations support
- Financial transactions
- Point of sale operation
- Basic math
Languages
English
Full Professional
References
References available upon request.
Timeline
Correctional Officer
Jefferson Parish Sheriff Office
08.2024 - 10.2025
Money Center Associate
Walmart
08.2022 - 08.2024
Customer Service Associate
Walmart
08.2022 - 08.2024
Associate of Applied Science - Nursing
Delgado Community College
07.2022 - 06.2026
Member Service Representative
Planet Fitness
12.2021 - 07.2022
West Jefferson High School