DARRELL KNIGHT

MURPHY FAMILY RESTAURANTS

DOTHAN, AL

09.2019 - Current

Assists store manager in hiring and training new employees.
Supervises staff to ensure efficient operation of the store.
Provides feedback to employees on performance improvement opportunities.
Coordinates inventory management processes, including ordering, stocking, and tracking supplies.
Resolves customer complaints in a timely manner, while maintaining excellent customer service standards.
Maintains cleanliness of the store environment by performing daily walkthroughs and inspections.
Ensures compliance with company policies, procedures, safety rules, and regulations.
Manages employee scheduling, ensuring adequate staffing levels during peak business hours.
Monitors trends in customer satisfaction surveys and initiates corrective action when needed.
Coordinates special events, such as in-store promotions and charity drives.
Addresses employee concerns or grievances in a professional manner.
Helps with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
Keeps store inspection ready with consistent oversight of daily team activities and workflows.
Enforces company policies and procedures to strengthen operational standards across departments.
Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.