Jamal Baldwin
Summary
Proven security and logistics professional with a track record of enhancing safety and efficiency at S.A.F.E. Management. Excelled in critical thinking under pressure, ensuring customer loyalty through empathetic resolution of complaints. Skilled in surveillance and customer service, adept at managing inventory with meticulous attention to detail. Demonstrated ability to lead and collaborate in fast-paced environments, lifting up to 60 pounds and streamlining warehouse operations.
Overview
5
5
years of professional experience
Work History
Event Security Guard
S.A.F.E. Management
08.2023 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Associate
Lid US
08.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Warehouse Associate
STX
09.2023 - 05.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Consistently lifted materials weighing as much as 60 pounds.
Waiter
Ihop
Baltimore, MD
09.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Human Services
Lincoln University of Pa
Oxford, PA05-2027
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Packaging and Labeling
- Self-Motivated and Disciplined
- Loading and unloading
- Security Guard License
- General security
- Surveillance
Timeline
Store Associate
Lid US
08.2024 - Current
Warehouse Associate
STX
09.2023 - 05.2024
Event Security Guard
S.A.F.E. Management
08.2023 - Current
Waiter
Ihop
09.2019 - 06.2022
No Degree - Human Services
Lincoln University of Pa