JAMAL CARTER
Huntington,WV
Summary
Entry-Level Applicant. Process driven insurance professional with a strong background in customer service and client retention within the investment property and commercial sectors. Transitioning into an underwriting role with a history of managing property holder relationships, mitigating risk, and retaining key accounts. Adept at identifying liability gaps, clarifying coverage, and delivering tailored solutions. Organized communicator dedicated to optimizing policy structures, ensuring compliance, and maintaining exceptional service standards.
Overview
9
9
years of professional experience
Work History
CSR/ Client Retention Specialist
Weston Bradbury Insurance Services
05.2025 - Current
- Serve as main contact for commercial tenants, property investors, and property management on insurance related issues and policy.
- Establish daily workflows, and organize weekly/monthly tasks based on priority, future business pipeline.
- Develop and implement efficient customer service protocol.
- Manage the agency’s management system (AMS) to ensure accurate data entry, claims processing, and policy updates. As well as aid development of new in house systems.
- Act as a liaison between the agency’s clients and the numerous insurance carrier partners.
- Oversee the processing of endorsements, certificates of insurance, and claims handling.
- Primary point of contact for client issues, coverage disputes, or premium billing problems, ensuring swift and satisfactory resolutions.
- Ensure all customer interactions and policy changes comply with state insurance regulations and internal quality standards.
- Develop and oversee a proactive renewal process. Ensure the team contacts clients well ahead of their policy expiration to discuss any changes in their business or personal lives that might affect their coverage.
- Direct the team to shop the policy across a network of multiple providers to secure better pricing without sacrificing coverage.
- Work with new and current clients on addressing gaps in coverage, ensuring they have optimal coverage tailored to their business.
- Tasks for retention metrics and identify reasons for cancellations or non-renewals. Implement targeted strategies to improve the overall client experience.
- Cultivate strong relationships with high-value commercial accounts, conducting periodic check-ins outside of the standard renewal period to foster loyalty and trust.
- Direct appropriate team members in new business opportunities from referrals and current business.
- Focus on client knowledge to anticipate needs based on their line of business and future purchases.
- Work directly with service and underwriting teams from various carriers to streamline service quality.
Assistant Brewer
The Peddler
11.2021 - 05.2025
- Oversee the entire brewing process, from raw material use to active production.
- Maintain clean and sanitary brewing environment by cleaning and sanitizing equipment, workspaces.
- Created new innovative recipes using the latest materials, new techniques.
- Developed award winning styles by being the first in the state to use new genetically modified yeast.
- Closely monitored the fermentation process by checking temperature, ph, gravity.
- Performed routine maintenance checks and repairs on brewing equipment to ensure process stability.
- Packaged and distributed finished product through local distribution and local events.
- Focused on building account relationships through consumer analysis and sales driven production.
- Practice safe and consistent use of industrial equipment under heat, pressure, and self diagnosis of electrical/mechanical issues
Retirement Planner/Sales Associate
Bankers Life
08.2020 - 10.2021
- Built personal book of business through phone communication, local seminars, written mailers, and local business partnerships.
- Developed comprehensive plans based on the client’s needs in retirement concerns with economic, health, and coverage beyond professional attainment.
- Continued education through tri-state area of WV, KY, OH to adhere with state law for specific benefits unique to each workforce based on county and state.
- Coached, mentored, and provided leadership to new agents while driving operational excellence and quality.
- Developed tailored insurance packages that met unique client needs, increasing client satisfaction rates.
- Conducted product demonstrations and presentations to educate clients on the benefits and features of products offered.
- Coordinated weekly, monthly, and quarterly sales actions with team agents and in-house Financial Advisors.
- Managed complex sales pipelines, ensuring timely follow-ups and closing of sales.
- Developed own marketing strategies and promotional material to increase productivity and drive quarterly performance.
Bar Manager
Bahnhof Wvrsthaus
04.2017 - 08.2020
- Developed rotating seasonal spirits menus through use of new techniques and personal home development.
- Trained new staff in techniques, customer service standards and safety procedures.
- Developed and monitored material costs, tracked expenses, sales through weekly sales reports.
- Coached, mentored, and provided leadership to new agents while driving operational excellence and quality.
- Managed inventory, performed weekly stock counts, coordinated with local suppliers to optimize margins.
- Established and maintained relationships with local vendors for premium and specialty products to provide highest quality offerings.
- Worked with sister company to coordinate new product releases and marketing strategies for over the counter sales and distribution.
- Focused on cost-accounting requirements of different types of federal and state government contracts and grants.
Education
Bachelor of Science - Health Sciences
Marshall University
Huntington01-2015
Skills
- Consultative Selling
- Negotiation and Closing
- Sales Pipeline Development
- Revenue Growth
- Strong independent work ethic
- Product Knowledge
- Self Motivating
- Accuracy & Attention to Detail
- Exceed and create new SOPs
- Strong organizational skills
- Client retention
- Excellent Verbal & Written Communication
Websites
Accomplishments
- Surpassed sales goals qualifying for Speed Successful New Agent with approved applications and money closed.
- Exceeded sales goals to qualify for Successful New Agent with approved applications and commissions.
- Increased and maintained production in the first year by 35% from the previous year.
- Created consistent referral pipelines through local seminars and community outreach with local pharmacy partnerships.
Timeline
CSR/ Client Retention Specialist
Weston Bradbury Insurance Services
05.2025 - Current
Assistant Brewer
The Peddler
11.2021 - 05.2025
Retirement Planner/Sales Associate
Bankers Life
08.2020 - 10.2021
Bar Manager
Bahnhof Wvrsthaus
04.2017 - 08.2020
Bachelor of Science - Health Sciences
Marshall University