Summary
Overview
Work History
Education
Skills
Timeline
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Jamal Holland

Baton Rouge,LA

Summary

Proven track record at Paychex in enhancing customer satisfaction and retention through expert complaint resolution and effective coaching. Spearheaded customer service training, boosting team productivity significantly. Skilled in data entry and fostering team collaboration, adept at cross-selling and implementing strategic client retention strategies.

Overview

1
1
year of professional experience

Work History

Dedicated Service Specialist

Paychex
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.

Customer Care Specialist

COX
11.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed policies to increase accuracy and resolution of customer care department.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.

Education

MBA - Finance

Southern University And A&M College
Baton Rouge, LA
12-2026

Bachelor of Science - Merchandising

Louisiana State University
Baton Rouge, LA
12-2021

Skills

  • Coaching and mentoring
  • Client retention strategies
  • Strong work ethic
  • Cross-selling
  • Complaint resolution
  • Team collaboration
  • Data entry

Timeline

Dedicated Service Specialist

Paychex
05.2024 - Current

Customer Care Specialist

COX
11.2023 - 06.2024

MBA - Finance

Southern University And A&M College

Bachelor of Science - Merchandising

Louisiana State University

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Jamal Holland