Jamal Johnson
Baltimore,MD
Summary
Dynamic retail supervisor with a proven track record at Mercy Medical Center, excelling in customer service management and cash handling oversight. Recognized for enhancing team performance and achieving operational excellence through effective leadership and safe food handling practices. Committed to fostering a collaborative environment that drives customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Mercy Medical Center
06.2023 - Current
- Prepare financial reports, track performance metrics, and maintain operational logs.
- Trained and mentored staff on customer service excellence and product knowledge.
- Enforce health, safety, and sanitation regulations; maintain cleanliness; monitor food temperatures and quality.
- Identify and resolve operational issues, and fill in for absent staff.
- Supervised daily operations in fast-paced food service environment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Cook
Mercy Medical Center
10.2018 - 06.2023
- Operating various kitchen equipment (grills, fryers, ovens) to cook dishes according to recipes and instructions.
- Cooked menu items according to specified instructions.
- Mastered various cooking techniques for diverse menu items, resulting in consistently delicious meals.
- Monitored food temperatures to meet quality and safety standards.
- Kept kitchen up to code for health and safety inspections.
- Monitoring stock levels, restocking workstations, and storing ingredients properly.
Assistant Store Manager
Five Guys
09.2014 - 09.2018
- Assisting with hiring, onboarding, and maintaining records.
- Overseeing daily tasks, managing inventory, resources, and budgets, and ensuring compliance.
- Handling escalated complaints and inquiries to maintain high customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
High School Diploma -
Mergenthaler High School
Baltimore, MD06-2014
Skills
- Customer service management
- Goal setting and achievement
- Cash handling oversight
- Fast-paced environment
- Safe food handling
- ServSafe certification
- Leadership development
- Teamwork and collaboration
Certification
- [ServSafe], [24152266] - [6/22/2023- 6/22/2028]
Timeline
Retail Supervisor
Mercy Medical Center
06.2023 - Current
Cook
Mercy Medical Center
10.2018 - 06.2023
Assistant Store Manager
Five Guys
09.2014 - 09.2018
High School Diploma -
Mergenthaler High School