JAMAL MACK
Jacksonville,US
Summary
Experienced Security Supervisor with over 5 years of security and military leadership experience. Proven ability to manage teams, enforce safety policies, and maintain facility security through surveillance and access control. Skilled in planning daily security operations, conducting investigations, training staff on protocols, and maintaining constant vigilance for abnormal conditions. Adept at preparing detailed incident reports, de-escalating conflicts, and ensuring compliance with company and legal requirements. CPR, First Aid, and BLS certified, with extensive background in customer service and security technologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
shift supervisor
Allied Universal
11.2023 - Current
- Ensured compliance with security regulations and procedures, conducted investigations into security incidents, and monitored facility access control systems.
- Maintain a constant state of alertness for indicators of unusual or abnormal conditions.
- Plan, organize, and provide supervision as well as oversight for day-to-day operations and activities within the post.
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Trained and mentored team members, fostering a culture of accountability and performance excellence.
Security Officer
First Coast Security Services
11.2022 - 11.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include the enforcement of company rules policies and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
- Monitored premises and recorded activity in daily officer reports.
- Explained security protocols to employees and guests to promote readiness for emergencies.
Installer Service Specialist
Safe Touch Security Systems
09.2022 - 11.2022
- Provided exceptional customer experiences to service recipients.
- Read and comprehended technical documentation.
- Checked measurements and reviewed site conditions to facilitate installation.
- Created and supported safe work environments to protect company interests and employee health.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated work to staff setting priorities and goals.
- Determined schedules, sequences and assignments for work activities based on priority, quantity of equipment and personnel skill.
Installation Technician
Dish Network Corp.
10.2021 - 05.2022
- Performed job tasks while complying with company's safety procedures and guidelines.
- Repaired equipment with new parts and replaced inoperable items.
- Maintained clean tools, test equipment, and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Dispatched to various sites to perform maintenance on failed equipment.
- Enhanced customer satisfaction ratings by efficiently resolving technical on-site and account issues.
- Proactively identified and solved problems that impacted management and business directions.
- Conducted routine maintenance in alignment with established preventive protocols.
Combat Engineer (12B)
U.S. ARMY
01.2018 - 03.2021
- Trained and instructed subordinates and supported units on training.
- Mentored a team of three soldiers throughout field training and everyday living.
- Over a short period, I was able to help subordinates meet and exceed army standards, as well as achieve personal life goals.
- Assured consistent quality control through the development of spreadsheets, item lists and other documents to track materials in company inventory.
- Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations.
- Developed top talent by leading training initiatives for combat preparation.
- Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
- Encouraged and motivated soldiers to meet army standards and goals set forth by the soldier through many resources offered to military members.
Bravo Combat Engineer Stryker Operator
U.S. ARMY
01.2018 - 03.2021
- Maintained the safety and security of cargo, personnel and equipment in the convoy.
- Completed routine inspections and daily preventive maintenance services.
- Stayed current on tactical planning and defensive strategies.
- Utilized CPS to optimize routes and continuously meet estimated delivery times.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Associate of Science - Criminal Justice
Florida State College At Jacksonville
Jacksonville, FL12-2025
High School Diploma -
Westside Senior High School
05.2016
Skills
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
Certification
- Issue resolution
- First Aid and CPR Certified
- Troubleshooting skills
- Interior and Exterior Patrol
- First Aid Certification
- CPR Certified
- BLS
- AED Certification
- Class D Security
- BLS Certification
- Class G Security
- CPR Certification
- Guard Card
- Armed Security License
Timeline
shift supervisor
Allied Universal
11.2023 - Current
Security Officer
First Coast Security Services
11.2022 - 11.2023
Installer Service Specialist
Safe Touch Security Systems
09.2022 - 11.2022
Installation Technician
Dish Network Corp.
10.2021 - 05.2022
Combat Engineer (12B)
U.S. ARMY
01.2018 - 03.2021
Bravo Combat Engineer Stryker Operator
U.S. ARMY
01.2018 - 03.2021
High School Diploma -
Westside Senior High School
Associate of Science - Criminal Justice
Florida State College At Jacksonville
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