Kaela Michalski
Jacksonville
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction and streamlining inventory management. Skilled in staff development and training, I effectively led teams to optimize operations, reduce waste, and improve service quality, achieving significant improvements in workflow efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Assisted team in daily operations, ensuring smooth workflow.
- Supported inventory management by organizing supplies effectively.
- Monitored service quality, providing feedback for continuous improvement.
- Contributed to training new team members on operational procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor of Science - Criminal Justice
Arizona State University
05-2026
Sandalwood Highschool
Jacksonville, FL05-2022
Skills
- Cash handling
- Employee training
- Staff management
- Customer-oriented
- Training and mentoring
- Staff development
- Inventory control and record keeping
- Problem-solving
- Creative problem solving
- Goal setting and tracking
Certification
- ServSafe certified
Timeline
Shift Supervisor
Starbucks
06.2021 - Current
Bachelor of Science - Criminal Justice
Arizona State University
Sandalwood Highschool
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