Jamal PetitBlanc
Miami,USA
Summary
Professional advisor with deep expertise in client relationship management and service excellence. Proven ability to collaborate effectively, communicate clearly, and adapt to evolving needs while delivering impactful results. Recognized for reliability, integrity, and a strong commitment to achieving organizational goals. Community-focused professional with experience in outreach, event coordination, and marketing. Skilled in leading workshops, recruiting volunteers, and promoting program awareness. Seeking a dynamic role to leverage expertise and drive positive community impact.
Overview
3
3
years of professional experience
Work History
Member Advisor I (Teller)
The Educational Federal Credit Union
02.2024 - 02.2025
- Assisted members with inquiries and resolved concerns promptly, ensuring a positive experience.
- Provided personalized advice for members, improving satisfaction by meeting individual needs.
- Facilitated onboarding for new members, enhancing overall club engagement.
- Addressed member feedback effectively, contributing to service improvements.
- ∙ Assisting members with wire transfers, transactions, stock payments, password resets and deposits
- Proficient in processing diverse financial transactions, including deposits, withdrawals, loan payments, cash advances, and check issuance.
- Experienced in servicing member accounts, including wire transfers, stop payments, direct deposit setups, card replacements, and online banking support.
- Knowledgeable in safe deposit box procedures and documentation.
- Strong understanding of credit union products and services with the ability to explain features and benefits to members.
- Skilled in identifying member needs and making appropriate product and service referrals to enhance customer experience.
- Experienced in managing lobby operations by assessing member needs and ensuring efficient service flow.
- Ability to serve as a liaison and provide support for school branch operations.
- Active participant in community engagement through external networking and promotional events.
- Collaborative team member contributing to strategic discussions in meetings and daily huddles.
- Flexible and adaptable, able to travel across multiple branch locations to provide staffing support.
- Availability to work weekends to meet business needs.
- Strong multitasking, communication, and customer service skills.
Student Assistance
Miami Dade College Single Stop
09.2021 - 01.2024
- Developed and executed comprehensive outreach strategies to promote program awareness.
- Organized and facilitated food distribution activities, ensuring efficient and equitable service.
- Conducted engaging classroom presentations to educate and inform students about program benefits.
- Successfully recruited volunteers through targeted outreach efforts, building a dedicated and effective
team. - Maintained institutional regulatory compliance in federal and state student assistance programs.
- Provided one-on-one assistance with personal statements, essays, resumes, interviews, and other elements of the college application process in order to boost student success rates.
Education
Bachelor - Software Engineering
Miami Dade College
04.2028
Associate Degree -
Miami Dade College
04.2024
High School Diploma -
Miami Norland Senior High School
06.2022
Skills
- Member relations
- Client engagement
- Relationship building
- Problem solving
- Strong verbal and written communication
- Time management
- Great Interpersonal skills
- Attention to details
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience using Customer Relationship Management (CRM) software
- Knowledge of multi-line phone systems and call routing software
- Basic troubleshooting of office technology and software
- Ability to operate office equipment (printers, scanners, fax machines)
- Familiar with online meeting platforms (Zoom, Microsoft Teams)
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Member Advisor I (Teller)
The Educational Federal Credit Union
02.2024 - 02.2025
Student Assistance
Miami Dade College Single Stop
09.2021 - 01.2024
Associate Degree -
Miami Dade College
High School Diploma -
Miami Norland Senior High School
Bachelor - Software Engineering
Miami Dade College
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