JAMAL Sterling
Chicago,IL
Summary
To obtain an entry-level position with a growing organization. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
DialAmerica
Oak Brook, IL
05.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Warehouse Worker
Amazon
Chicago, IL
03.2016 - 05.2023
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Crew Member
Potbelly
Chicago, IL
09.2013 - 02.2015
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Education
William J. Bogan Computer Technical H.S.
06.2012
Skills
- Call Center Experience
- Data Entry
- Call Management
- Punctual
- Microsoft Word
- Warehouse Organization
- Order Fulfillment
- Loading and Unloading
References
AVAILABLE UPON REQUEST
Timeline
Customer Service Representative
DialAmerica
05.2022 - 08.2023
Warehouse Worker
Amazon
03.2016 - 05.2023
Crew Member
Potbelly
09.2013 - 02.2015
William J. Bogan Computer Technical H.S.
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