Jamal Williams
Philadelphia,PA
Summary
Proven leader with extensive experience in employee management and customer relations, notably at Urban Outfitters, Inc. Excelled in creating inclusive environments and maximizing sales through strategic floor planning. Skilled in POS systems and teamwork, achieving significant improvements in customer satisfaction. Demonstrates exceptional decision-making and goal-setting abilities to drive results.
Overview
4
4
years of professional experience
Work History
Floor Manager
Urban Outfitters, Inc.
11.2022 - Current
- Managed employees to maintain smooth-running operations of shop floor.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Shift Supervisor
Starbucks
02.2021 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Penncrest High School
Media, PA06.2022
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
Urban Outfitters, Inc.
11.2022 - Current
Shift Supervisor
Starbucks
02.2021 - 11.2022
High School Diploma -
Penncrest High School
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