Jamal Winston
Clover,VA
Summary
Accomplished healthcare professional with a proven track record at Defense Health Agency in enhancing referral management and patient care coordination. Expert in clinical documentation and patient education, I significantly improved follow-up efficiency and care quality. Skilled in fostering teamwork and enforcing HIPAA protocols, my leadership at Walter Reed National Military Medical Center streamlined operations and elevated patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Management
Defense Health Agency
01.2020 - Current
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Expedited referral management by diligently tracking pending referrals, obtaining necessary authorizations, and following up on appointment confirmations.
- Assisted in maintaining up-to-date provider directories, enabling efficient navigation of available specialists within the network for streamlined referral management.
- Review referrals for capability and capacity.
Home Health Nurse
Heavenly Angells
03.2020 - 08.2020
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
Clinic Manager
Walter Reed National Military Medical Center
01.2016 - 01.2020
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, IL05.2016
Skills
- Service referral management
- Medication and IV administration
- Medication Administration
- Direct Patient Care
- Patient Care
- Clinical Documentation
- Patient Education
- Wound Management
- Surgical care
- Patient rights advocacy
- Catheter maintenance
- HIPAA protocol adherence
- Patient Assessment and Care
- Patient care planning
Accomplishments
Veteran of the US Army, serving 8 years
Certification
Basic Life Support, American Heart Association. issue date 7Aug2024
Timeline
Home Health Nurse
Heavenly Angells
03.2020 - 08.2020
Referral Management
Defense Health Agency
01.2020 - Current
Clinic Manager
Walter Reed National Military Medical Center
01.2016 - 01.2020
Bachelor of Science - Nursing
Chamberlain University