Maggie Mias
Leicester,MA
Summary
Hardworking Medical Secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
12
12
years of professional experience
Work History
Referral Management
Reliant Medical Group
02.2023 - Current
Medical Receptionist
Vitreo-retinal Associates
02.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
Medical Secretary
Worcester Dermatology Associates
12.2020 - 01.2021
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Service Specialist
Reliant Medical Group
03.2016 - 01.2020
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Check patients in and out of their appointments, collecting any necessary co-payment
- Ran insurance eligibility and process referrals as needed
- Worked in multiple different departments including, lab, adult medicine, pediatrics, gastroenterology
Pharmacy Technician
CVS Pharmacy
05.2012 - 04.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Holy Name High School
Worcester, MA05.2008
Skills
- Critical Thinking
- Records Maintenance
- Patient Callbacks
- Reminder Calls
- Front Desk Operations
- Referral Verification
- Insurance Verification
- Co-Payment Collection
- Paperwork Coordination
- Typing and Filing
- Insurance Claims
Timeline
Referral Management
Reliant Medical Group
02.2023 - Current
Medical Receptionist
Vitreo-retinal Associates
02.2022 - Current
Medical Secretary
Worcester Dermatology Associates
12.2020 - 01.2021
Patient Service Specialist
Reliant Medical Group
03.2016 - 01.2020
Pharmacy Technician
CVS Pharmacy
05.2012 - 04.2016
High School Diploma -
Holy Name High School
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