Jamal Davila-Baker
San Antonio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Sunrun
04.2021 - 12.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Customer Service Representative
Alorica
08.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal to no wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, rx refills, scripts etc.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assembly Line Worker
Great American Products
01.2018 - 07.2019
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
Dietary Aide
Sundance Inn
07.2017 - 12.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2013
Skills
- Leadership, problem solving, time management
- Product and Service Knowledge
- Sales and Marketing
- Active Learning, multi tasking
- teamwork, collaborations, decision making
Timeline
Sales Consultant
Sunrun
04.2021 - 12.2022
Customer Service Representative
Alorica
08.2019 - 03.2021
Assembly Line Worker
Great American Products
01.2018 - 07.2019
Dietary Aide
Sundance Inn
07.2017 - 12.2018
High School Diploma -
New Braunfels High School
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