Ja’Mar A Kemp
University Place
Summary
Dynamic professional with a proven track record at Tacoma Rescue Mission, excelling in service excellence and effective communication. Skilled in incident reporting and conflict resolution, I drive strategic initiatives and enhance client satisfaction. Adept at data entry and customer relationship management, I consistently deliver results, achieving a 95% client satisfaction rate.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
MultiCare Health
Auburn
04.2025 - Current
- Registered patients and verified insurance information efficiently.
- Processed medical records and maintained patient confidentiality standards.
- Assisted patients with billing inquiries and resolved account issues promptly.
- Educated patients on available services and insurance benefits effectively.
- Provided exceptional customer service while handling patient concerns empathetically.
- Collected co-pays and other payments from patients at time of service.
Staff Coordinator
Tacoma Rescue Mission
07.2020 - Current
- Help Establish department strategies, policies, and priorities
- Deliver excellent service and always maintain a high standard of management
- Fulfill all reasonable requests from clients to ensure their comfort, satisfaction, and safety
- Communicate through daily shift log entries: make notations about events, interactions, and progress in the log
- Prepare Incident Reports, Work Requests, etc. as needed
- Proactively assist as necessary in the overall success of the Mission
Pre-Season Tax Professional
H & R Block
Lakewood
01.2020 - 04.2020
- Prepared and completed tax forms and returns for customers as a tax preparer
- Entered completed tax documents into data system
- Provided customer service by answering questions or concerns related to taxes and preparation
- Offered financial help and resources to customers for savings plans, tax credits, and future filings
Assistant Store Manager
Walgreens Corp
Lakewood
11.2015 - 12.2017
- Led training and development initiatives for store departments, enhancing team capabilities and service quality.
- Supervised, directed, and trained new and present employees
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delivered exceptional customer service by engaging with clients and addressing their needs.
- Resolved customer complaints by actively listening, documenting concerns, and providing effective solutions.
- Supported hiring process and conducted performance evaluations to identify candidates for promotions and raises.
- Troubleshot technical issues with all store equipment
Education
Tax Preparation Training -
H & R Block
Lakewood, WA11-2019
Graduate, BS - Business Management
Kean University
Union, NJ05-2004
Skills
- Customer relationship management
- Scheduling coordination
- Incident reporting
- Database management
- Conflict resolution
- Effective communication
- Service excellence
Timeline
Patient Access Representative
MultiCare Health
04.2025 - Current
Staff Coordinator
Tacoma Rescue Mission
07.2020 - Current
Pre-Season Tax Professional
H & R Block
01.2020 - 04.2020
Assistant Store Manager
Walgreens Corp
11.2015 - 12.2017
Tax Preparation Training -
H & R Block
Graduate, BS - Business Management
Kean University