Jamar Freeman
Chester,PA
Summary
Achieved high levels of customer satisfaction through dedicated service in wireless, banking, and postal industries. Enhanced customer experiences by consistently going above and beyond. Overcame challenges to implement effective solutions.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
AAA Northeast
Dover, DE
04.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Personal Banker
WSFS
07.2023 - 03.2024
- Meet with [50+] banking customers per [week], manage accounts, identify business opportunities, and upsell retail banking products based on customer [needs]
- Support new customers in opening [checking and saving] accounts and applying for [mortgage] loans, including reviewing client financial documentation and transactions
- Delivered exceptional customer service to [new and existing] banking clients, processed transactions, and managed deposits.
Postel Carrier
USPS
08.2021 - 07.2023
- Responsible for delivering mail and packages to assigned locations on a daily basis
- Followed designated routes and schedules to ensure timely delivery
- Sorted and organized mail and packages for efficient delivery.
District Manager
Opal Wireless
11.2014 - 08.2021
- Managed a team of 10 store managers and over 100 employees across multiple locations
- Conducted regular store visits to assess performance and provide coaching and training to store managers and associates
- Oversaw the daily operations of the district, ensuring all stores met sales targets and maintained high levels of customer satisfaction.
Retail Manager
Euro Communications
11.2006 - 10.2014
- Developed and implemented sales strategies resulting in a 20% increase in revenue
- Oversaw inventory management and ordering processes, ensuring adequate stock levels at all times
- Conducted regular staff trainings to improve customer service and product knowledge.
Education
High School Diploma - CADD
Chester High School
Chester, PA06.2006
Skills
- Applied analytical skills to troubleshoot issues and implement effective solutions for improved efficiency
- Applied detail-oriented approach to ensure precision in project deliverables
- Directed daily activities to enhance team performance and achieve operational goals
- Developed and implemented strategies to strengthen team cohesion and performance
Timeline
Retail Sales Associate
AAA Northeast
04.2024 - Current
Personal Banker
WSFS
07.2023 - 03.2024
Postel Carrier
USPS
08.2021 - 07.2023
District Manager
Opal Wireless
11.2014 - 08.2021
Retail Manager
Euro Communications
11.2006 - 10.2014
High School Diploma - CADD
Chester High School