Jamar Holland
Raeford,NC
Summary
Accomplished Medical Operations Manager with a proven track record at DOD ARMY, enhancing patient safety and healthcare management. Spearheaded staff development programs and streamlined clinical operations, fostering teamwork and accountability. Expert in healthcare analytics, achieving significant improvements in service delivery and operational efficiency.
Medical operations professional prepared to enhance healthcare delivery through strategic management and operational improvements. Proven ability to lead teams, optimize workflows, and ensure compliance with healthcare regulations. Known for collaborative approach and adaptability in dynamic environments. Skilled in process improvement and resource management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Operations Manager
DOD ARMY
12.2023 - Current
- Evaluated performance metrics to identify areas for improvement, driving continuous growth and development within the organization.
- Managed risk assessment processes identifying potential operational pitfalls while implementing contingency plans proactively minimizing adverse effects on the organization.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Developed staff training programs to ensure compliance with industry standards and best practices.
- Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.
Lead Medical Advisor
DOD ARMY
08.2019 - 11.2023
- Drafted and analyzed complex medical data.
- Served as a liaison between clinical research teams and healthcare providers, fostering effective communication and collaboration.
- Offered medical and strategic input to advisory boards to foster engagement with clinical advisors.
- Educated sales representatives on product benefits and safety profiles, enhancing their ability to effectively communicate with physicians.
- Developed innovative strategies for maximizing patient access to life-changing therapies, improving overall health outcomes.
Lead Paramedic Trainer
DOD ARMY
08.2017 - 08.2019
- Mentored junior paramedics, providing guidance on best practices in emergency medical services and fostering team cohesion.
- Implemented evidence-based practices for patient care in accordance with established protocols, ensuring consistent quality of service.
- Maintained strict adherence to confidentiality guidelines when discussing patient information with other healthcare professionals or family members.
- Demonstrated strong leadership abilities by overseeing daily operations at the paramedic station and resolving any issues that arose among team members.
Medical Health Serivces Manager
DOD US ARMY
01.2016 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
BBA - Health Administration
Campbell University
Buies Creek, NC08-2023
Skills
- Patient safety
- Healthcare analytics
- Healthcare management
- Staff development
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- CPR/AED Certification
- National Paramedic License
- PreHospital Trauma Life Support (PHTLS) - National Association of Emergency Medical Technicians.
- Tactical Combat Casualty Care (TCCC) - NAEMT Committee on Tactical Combat Casualty Care.
Timeline
Medical Operations Manager
DOD ARMY
12.2023 - Current
Lead Medical Advisor
DOD ARMY
08.2019 - 11.2023
Lead Paramedic Trainer
DOD ARMY
08.2017 - 08.2019
Medical Health Serivces Manager
DOD US ARMY
01.2016 - 11.2017
BBA - Health Administration
Campbell University
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