Annette Kelly
Brooklyn,NY
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
19
19
years of professional experience
Work History
Transit Bus Operator
MTA Transit
08.2022 - Current
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from [Location].
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Supervisor
Home Depot
06.2004 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
Education
No Degree - Chemistry Dependency, Substance- Abuse Counseling
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2024
GED -
Brooklyn College Adult Learning Center
Brooklyn, NY03.2021
Skills
- Area Knowledge
- Passenger Interaction
- GPS Applications
- Adjusting Routes
- Customer Relations Skills
- Passenger Assistance
- Bus Safety
Timeline
Transit Bus Operator
MTA Transit
08.2022 - Current
Supervisor
Home Depot
06.2004 - 04.2023
No Degree - Chemistry Dependency, Substance- Abuse Counseling
Kingsborough Community College of The City University of New York
GED -
Brooklyn College Adult Learning Center
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