Donica Wilson
San Antonio,TX
Summary
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
VIA
08.2018 - 10.2024
- Operate the bus safety
- Service the community
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
Education
Associate Of Science - Manage Medical Assistant
Everest Institute
San Antonio, TX05.2012
Associate Of Science - Medical Assistant
Hallmark College
San Antonio, TX08.2008
High school diploma - Communication And Technology
Sam Houston High
San Antonio, TX02.2001
Skills
- Clean Driving Record
- Vehicle Inspection
- Wheelchair support
- Traffic laws compliance
- Safe Driving Practices
- Effective communication skills
- Safe driving skills
- Passenger Assistance
- Mobility support
- Route Navigation
- Valid State license
- Wheelchair assistance
- Area knowledge
- Local route knowledge
- Safety practices
- Safety-focused
- Pre-Trip Inspections
Certification
- American Heart Association, 05/01/24 - 04/01/26, CPR/BLS
- NRCPT Nationally Registered Certified Phlebotomy Technician, 05/01/24, Phlebotomy Technician
Accomplishments
Customer Accommodations in professional customer service
Timeline
Transit Bus Operator
VIA
08.2018 - 10.2024
Associate Of Science - Manage Medical Assistant
Everest Institute
Associate Of Science - Medical Assistant
Hallmark College
High school diploma - Communication And Technology
Sam Houston High
Similar Profiles
Taylor Fernandez-TerrazasTaylor Fernandez-Terrazas
Scheduler at ViaScheduler at Via
Sharon AlbertSharon Albert
Transportation Driver at VIATransportation Driver at VIA
Jacinda HedgesJacinda Hedges
Paratransit Operator at VIAParatransit Operator at VIA
Kyara ManriquezKyara Manriquez
Restaurant Manager at BB's Tex-OrleansRestaurant Manager at BB's Tex-Orleans
Nick CuevasNick Cuevas
Freelancer at Self-employedFreelancer at Self-employed