JAMARA DIXON
Plantation,FL
Summary
Accomplished Administrative Assistant and Registered Medical Assistant, recognized for exemplary customer service and office administration skills. Proven track record in improving patient scheduling efficiency at Lauderdale Lakes Health Center and enhancing data confidentiality protocols at City of Lauderhill. Excelled in HIPAA compliance and patient-focused care, significantly contributing to a positive and efficient work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
City of Lauderhill
04.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Registered Medical Assistant-Medical Receptionist
Lauderdale Lakes Health Center
02.2017 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Registered Medical Assistant - RMA
American Allied Health
Fort Lauderdale, FL11-2024
High School Diploma -
Florida Dept. of EDU
Fort Lauderdale, FL07-2020
Skills
- Customer service
- Data entry
- Phlebotomy
- Office administration
- Customer and client relations
- File organization
- Appointment scheduling
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- Patient-focused care
- Patient assessments
Timeline
Administrative Assistant
City of Lauderhill
04.2023 - Current
Registered Medical Assistant-Medical Receptionist
Lauderdale Lakes Health Center
02.2017 - 05.2023
Registered Medical Assistant - RMA
American Allied Health
High School Diploma -
Florida Dept. of EDU
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