JAMARA WARE
Houston
Summary
Customer Service Specialist with 7+ years delivering high-volume phone, chat, and email support that preserves 95%+ customer satisfaction and improves retention. Skilled at resolving claims and billing issues while de-escalating conflicts and meeting tight KPIs. Seeks to apply CRM and compliance expertise to elevate customer experience and team performance.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Customer Advocate Agent (Remote)
Delta Dental Insurance
Atlanta, GA
03.2021 - 09.2025
- Manage 60–90+ daily customer interactions via phone, chat, and email
- Deliver accurate claims, eligibility, and billing support
- Maintain 95%+ customer satisfaction scores
- Recognized for high-quality service and issue resolution
- Remote
Customer Service Agent
AT&T / VXI
Atlanta, GA
05.2020 - 03.2021
- Resolved billing, device, and account inquiries in a high-volume call center
- Achieved 85%+ first-call resolution rate
- Consistently met KPIs including QA and schedule adherence
- De-escalated customer concerns to improve satisfaction
Security Officer
CH Security
Atlanta, GA
01.2018 - 02.2021
- Maintained safety and monitored facilities
- Responded quickly to incidents and emergencies
- Enforced protocols and coordinated with law enforcement
Education
Bachelor of Science - Business Management
Post University
05-2028
High School Diploma -
Martin Luther King Jr. High School
Lithonia, GA05-2010
Skills
- Remote client service
- Proficient in managing disputes
- CRM software proficiency
- KPI analysis
- Accounts receivable processing
- Proficient in managing multiple tasks
- HIPAA compliance
- Effective time management
- Client loyalty strategies
- Collaborative teamwork
- Innovative problem resolution
- Effective listening
Certification
- Marketing Foundations, Linked in Learning - October 19,2024
- Excel: Data Storytelling For Beginners - May 25,2026
- Claims Processing -January 2022
- HIPPA Compliance - January 2022
Timeline
Customer Advocate Agent (Remote)
Delta Dental Insurance
03.2021 - 09.2025
Customer Service Agent
AT&T / VXI
05.2020 - 03.2021
Security Officer
CH Security
01.2018 - 02.2021
Bachelor of Science - Business Management
Post University
High School Diploma -
Martin Luther King Jr. High School