Jamari Brown
Maple Grove,MN
Summary
Professional hospitality specialist with a strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments, thriving in dynamic settings. Skilled in communication, problem-solving, and maintaining a welcoming atmosphere that leaves a lasting impression on guests. Reliable and results-driven, ensuring smooth operations and striving for high customer satisfaction at all times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/expo
The Block
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Caribou Coffee
01.2024 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Delivery Driver
Pizza Hut
09.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Customer Service /Cook/Prep Cook
Urban Wok
12.2022 - 07.2023
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced [Type] environment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Customer Service/Cook/Kitchen Prep Cook
Portillo's
07.2021 - 01.2022
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Communicated closely with servers to fully understand special orders for customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Monitored food quality and presentation to maintain high standards.
Customer Service/Cashier
Taco Bell
06.2020 - 09.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Champlin Park Senior High School
Brooklyn Park, MN06.2022
Skills
- Cashiering
- Sales
- Guest services
- Cash register
- Customer service
- Kitchen experience
- Communication skills
- Hospitality
- Basic math
- Stocking
- Food handling
- Dishwashing
- Organizational skills
- Coffee experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Host/expo
The Block
05.2024 - Current
Barista
Caribou Coffee
01.2024 - 03.2024
Delivery Driver
Pizza Hut
09.2023 - 01.2024
Customer Service /Cook/Prep Cook
Urban Wok
12.2022 - 07.2023
Customer Service/Cook/Kitchen Prep Cook
Portillo's
07.2021 - 01.2022
Customer Service/Cashier
Taco Bell
06.2020 - 09.2020
High School Diploma -
Champlin Park Senior High School
Similar Profiles
Randall OrozcoRandall Orozco
Manager at The BlockManager at The Block
Francisco TorresFrancisco Torres
Pressure Washer/ Special Projects at Block by Block Long BeachPressure Washer/ Special Projects at Block by Block Long Beach
Cesar BanuelosCesar Banuelos
Maintenance Ambassador at Block by BlockMaintenance Ambassador at Block by Block
Massa CharlieMassa Charlie
House Manager at Bestlife Healthcare Services LLCHouse Manager at Bestlife Healthcare Services LLC
Robert MulbahRobert Mulbah
Assent Protection Investigater at WalmartAssent Protection Investigater at Walmart