Jamari Gant
Louisville,KY
Summary
Dynamic Customer Service Representative with a proven track record at Gordon's Food Service, excelling in problem resolution and customer engagement. Recognized for consistently exceeding performance metrics, leveraging strong communication skills and extensive product knowledge to enhance customer loyalty and satisfaction. Proficient in Adobe Creative Suite, delivering creative solutions that drive results.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Gordon's Food Service
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Moby Dick's Restaurant
12.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
No Degree - Graphic Design
Murray State University
Murray, KY05-2026
High School Diploma -
PRP High School
Louisville05-2024
Skills
- Proficient in Adobe Creative Suite
- Creative Visual Communication
- Typography Design
- Customer Engagement
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Critical thinking
- Active listening
- Problem resolution
- Microsoft PowerPoint
Accomplishments
- Cashier - Achieved associate of the year.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
Timeline
Customer Service Representative
Moby Dick's Restaurant
12.2023 - 08.2024
Customer Service Representative
Gordon's Food Service
01.2022 - Current
No Degree - Graphic Design
Murray State University
High School Diploma -
PRP High School
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