JAMAYA MORRISON
Hampton,Va
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
The Education Management Staffing & Solutions(ESS)
Hampton, VA
03.2023 - Current
- Provide instructional support to students in K-12 classrooms, managing classroom activities, maintaining discipline, and ensuring that students complete assigned work.
- Implement lesson plans left by the primary teacher while adapting strategies to accommodate different learning styles.
- Assist in the preparation and organization of educational materials, helping teachers with lesson preparation and classroom organization.
- Build strong rapport with students and staff, creating a safe, and productive learning environment.
Customer Service Agent, Seasonal
Delta Airlines
Norfolk, VA
06.2022 - Current
- Offer excellent customer service, assisting over 1,000 passengers with check-ins, baggage handling, and flight-related queries in a fast-paced, high-pressure environment.
- Resolve customer concerns, provide solutions, and ensure customer satisfaction, and loyalty during travel experiences.
- Coordinate with team members and management to ensure smooth operations and timely departures.
- Facilitate communication between airline crew members and ground staff regarding updates on flight status changes.
- Assist travelers with boarding procedures and gate information updates.
Personnel Specialist
Unites States Air Force
Langley AFB, VA
11.2013 - 04.2021
- Counseled Air Force personnel on career goals regarding promotions, training programs and job specialties.
- Maintained and processed military personnel records, ensuring accuracy and confidentiality.
- Conducted unit in- and out-processing functions for 1,000 personnel.
- Ensured Air Force personnel compliance with policies, directives, and procedures.
- Maintained Air Force personnel's time and attendance records.
Education
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL09.2018
Bachelor of Arts - Sociology
Carlow University
Pittsburgh, PA05.2012
Skills
- Classroom Management
- Student Engagement
- Conflict Resolution
- Adaptability
- Strong Verbal & Written Communication
- Time Management
- Organizational Skills
- Microsoft Office Suite Proficiency
Community Engagement
· USO, Newport News International Airport: March 2019-20 Volunteer
· Hampton Mayor’s Book club: November 2019 Volunteer Reader
· Virginia Mobile Food Pantry: December 2018 Volunteer
Timeline
Substitute Teacher, K-12
The Education Management Staffing & Solutions(ESS)
03.2023 - Current
Customer Service Agent, Seasonal
Delta Airlines
06.2022 - Current
Personnel Specialist
Unites States Air Force
11.2013 - 04.2021
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Bachelor of Arts - Sociology
Carlow University
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