Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameelah Englemon

Cincinnati,OH

Summary

Dynamic and dedicated professional with experience as a Hotline Coordinator at YWCA Cincinnati, excelling in relationship building and problem-solving. Proven ability to enhance customer satisfaction and improve operational workflows, while effectively managing project timelines. Skilled in data entry and multitasking, committed to delivering high-quality support and fostering collaborative environments.

Overview

10
10
years of professional experience

Work History

Hotline Coordinator

YWCA Cincinnati
05.2021 - Current

Working with the survivor's of domestic violence helping to provide shelter services and resources they may be seeking.

  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Completed bi-weekly payroll for 1 employees.1
  • Completed bi-weekly payroll for 1 employees.

Certified Nursing Assistant

Liberty Nursing Centers
05.2015 - 03.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Supported needs of 26+ residents under long-term care.

Education

GED -

Vocational School
Cincinnati, OH

Skills

  • Relationship building
  • Multitasking and organization
  • Decision-making
  • Work Planning and Prioritization
  • Customer service
  • Adaptability and flexibility
  • Problem-solving
  • Strategic planning

Timeline

Hotline Coordinator

YWCA Cincinnati
05.2021 - Current

Certified Nursing Assistant

Liberty Nursing Centers
05.2015 - 03.2022

GED -

Vocational School